Summary: There is an FAQs page within the modern portal that will display the following FAQs for homeowners:
All FAQs, along with many others, will be published in the Vantaca Pay Help Desk
FAQs
Where do I find my balance?
- The balance on your account can be found directly below the Payment Method selection. You will be able to see the Balance due as of today's date, along with any charges in the next 25 days in the Upcoming Charges section.
Can I pay an upcoming charge with a $0 balance?
- If your account has a $0 Balance, but you are seeing upcoming charges that you would like to pay now, you can submit a payment to be pulled on a future date.
How can I pay with a Bank Account?
- Selecting the Bank Account option under Payment Method will allow you to make a One-Time or Recurring payment using a Bank Account. Saved Payment Methods section will list saved accounts; add a new account by selecting Save for future payments when making a payment. Adding a bank account can be done in two ways:
- Single Sign On will allow you to securely sign into your bank's site, linking your account to our site through a secure system.
- Enter Details Manually will allow you to enter your Account and Routing numbers into our secure system, storing that data for any future uses.
Where can I view my active recurring or future one time payments?
- Navigating to the Manage Saved Payments screen by selecting the Manage saved and recurring payments here link will allow you to see your active recurring or future one time payments. On this page, you can see the payment method, account information, start date, amount, and frequency of each recurring payment.
Can I change payment method on an active Recurring or Future one time payment?
- You cannot update the payment method on an active recurring payment or future one time payment. Updating the Amount, Frequency, and Date of payment is available, however, if you wish to update the payment method, you must remove the active payment and set up a new one.
When is my payment due?
- If your account has a balance upon login, then your balance is due today. If your account has a $0 balance, then each upcoming charge will have a due date next to it in the Upcoming Charges dropdown.
How can I make multiple payments to my multiple accounts?
- There are no restrictions on payment amounts. You can make unlimited separate payments within a given day to any of your merged accounts. You can switch between accounts by using the dropdown in the Account Info section.
Can I pay my balance with multiple cards/methods?
- Your Homeowners Association balance can be paid using separate methods if desired. The payment method can be selected under the Payment Method section. Note: paying with separate methods could create partial payments. Partial payments will not go towards any charge specifically, instead will be automatically applied based on the settings of your Management Company and Homeowners Association.
When is my payment applied to my account?
- When you receive the confirmation modal on screen, the charge has successfully been applied to your HoA Account. You may not see this charge reflected on your card or bank account for 2-4 business days, but your payment will not be considered late. You can always view past payments in the Recent Payments area, or Transaction History table for your account.
When is my payment pulled from my card/bank account?
- Payments made to your Homeowner's Association will be charged to your card or bank account 2-4 business days from the authorized payment date.
How do I cancel a payment?
- You can edit or remove a scheduled recurring or future one time payment. This must be done by 8:00pm EST on the day before the scheduled payment date. One-Time payments made today cannot be canceled.
Does my Association have a Late Fee for late payments?
- Depending on your Homeowner's Association configuration, you may have a grace period for your assessments, fees, and charges for your account. After this grace period, your payment will be considered late and you may be assessed a Late Fee for an amount determined by your Association. If you have any additional questions surrounding late fees and grace periods, please contact your Management Company directly.
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