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Vantaca Pay - Enable, Settings, and Edit Fees

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Shelley Labrecque
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This article includes information about:

Enable Vantaca Pay

To enable Vantaca Pay, contact your CSM, who will help you with this.

Vantaca Pay Settings

Vantaca configures your Vantaca Pay settings during your onboarding period, but you can change these settings if needed:

  1. Navigate to Association > Settings.
  2. Your Association Settings screen displays.
  3. Go to the Portal section.
    This screen looks different for each association depending on the payment options set up.

    2024-10-15_10-40-29.png
  4. Click Edit next to the following options to open the Edit Association Data screen and make changes:

    2024-10-15_10-47-06.png
    • Allow Vantaca Pay Redirect Payments: Select Yes next to this field to redirect payments to Vantaca Pay.
    • Vantaca Pay Payment Label: Enter the desired label text in this field (Make a Payment is the default). This label shows on the payment button that displays on the homeowner's Dashboard and Account Overview pages.
  5. Click Update.
  6. Go to the Vantaca Pay section and click Edit next to Vantaca Pay Payment Methods.
    The Edit Association Data screen opens.

    2024-10-15_10-51-18.png
  7. Update the following information as needed:
    Important: Be careful when you change settings. Make sure that all of the associated information is set up within Vantaca or that you are prepared if current processes are turned off. For more information, see the "Add Vantaca Pay to Associations" article.
    • Credit Card: Select One-Time, Recurring, or both. If you enable the credit card option, homeowners can also pay with Apple or Google Pay. 
    • Bank Transfer: Select One-Time, Recurring, Auto-Draft (Bank Transfer), or any combination.
    • Stripe Connected Account Id: Vantaca configures this field.
    • Vantaca Pay Payout Descriptor: Vantaca configures this field to show how the payment item displays in the association account when a homeowner pays the association through Vantaca Pay.
    • Vantaca Pay Statement Descriptor: Enter what the homeowner will see on their statement as the charge line item (the association name is the default).
  8. Click Update.

 

Edit Fees

You can only edit fees if you have the role of Fee Decision Maker.

Management companies can apply the Fee Decision Maker role to one user only, and that is the only person who can update fees for all associations within the management company. If you assign this role to a new user, the previously assigned user is automatically unassigned from this role.

Vantaca initially sets up a fee model to match the management company's requirements, and then Fee Decision Makers can edit the values moving forward. Fees include default floor and ceiling values.

The following table shows example floor and ceiling values. Refer to your Vantaca Pay agreement for details about your specific Vantaca Pay fees.

 

Example Fee Values

 

Type Floor Ceiling Notes
Card 2.99% 3.99%  
Bank Transfer $1.99 $4.99

Includes One-Time eCheck, Recurring eCheck, and Auto-Draft through Vantaca Pay.

Important: Bank Transactions over $2000 incur the following additional fee: Base Fee ($1.99) + 0.1% of the Transaction Amount.

 

To edit fees as the Fee Decision Maker:

  1. Navigate to Assocation > Settings.
    Your Association Settings page displays.
  2. Go to the Vantaca Pay section.
  3. Click Edit next to the Vantaca Pay Fee that you want to change.
    The Edit Vantaca Pay Association Fees screen opens.
    2024-10-15_10-56-47.png
  4. To update fees for individual associations, enter the updated fee value in the Credit Card Fees (%) and Bank Transfer Fees ($) fields.
    OR
    To update fees to the same value for multiple associations, go to the following procedure.
  5. Click Update.
  6. Go to the next Vantaca Pay Fee that you want to update and perform these steps again. 

 

Update Fees for Multiple Associations

To update fees for multiple associations at the same time:

  1. Navigate to Assocation > Settings.
    Your Association Settings page displays.
  2. Go to the Vantaca Pay section.
  3. Click Edit next to the Vantaca Pay Fee that you want to change.
    The Edit Vantaca Pay Association Fees screen displays.
  4. Click View Fees for All Associations to open the Vantaca Pay Association Fees page.

    2024-10-15_10-56-47.png
  5. Select All (1) or each association (2) for which you want to update the fees.

    2024-10-15_11-06-59.png
  6. Click Edit Selected Associations.
    The Edit Association Fees screen displays and shows the number of associations selected.

    2024-10-15_11-10-03.png
  7. Update the fees, and then click Update to apply the fees to all of the selected associations.

 

 

 

 

 

 

 

 

 

 

 

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