Summary: This article will show how to reset a homeowners portal password in Vantaca.net and in Vantaca Home itself.
The scenario of a homeowner needing to reset their password is a common one. There are a few options when trying to reset a homeowners password. The homeowner can login into their account and navigate to the My Profile screen, or they can click on I forgot my password on the main login screen.
Staff of the management company can navigate to the homeowners account in Vantaca, which will give you the option to send a reset password email or manually change their password.
Homeowners Logging In and Creating a Password
A homeowner can change their password in Vantaca Home via My Profile > Profile Settings and selecting the My Login tab. They will then enter their old password, set a new password, and click Update.
Homeowner Forgot Their Password?
If a Homeowner doesn't remember their password, they can use the Forgot your login? link on the login screen to begin the process of getting a temporary password that they can use to log in and create a new password.
The homeowner will need to enter their Email Address and click Reset Password.
After clicking Reset Password a message will appear stating, "Please check your email for further instructions". The homeowner now has received a temporary password with instructions on how to change their password once logged in.
Note: A common mistake we see homeowners make on this screen is clicking that Reset Password multiple times which will cause their password to be reset multiple times and send the homeowner multiple emails with different passwords. The latest email will be the one with the correct password but those multiple emails can confuse some homeowners. In this scenario we suggest manually changing the homeowners password with the method below.
Resetting a Password on the Homeowners Account in Vantaca.net:
Option 1:
1. Go to Homeowner > Logins.
2. Click on Reset Password, which will send the homeowner an Email with a temporary password and instructions on how to change their password in Vantaca Home. This will create a Password Reset Action Item, as well as an Activity Note.
Option 2:
1. Another method to reset the homeowner's password from the Homeowners > Logins screen
2. Click Edit on the Homeowner's Login.
3. Using the Homeowner Login form, enter the new desired password into the blank Password field and click Update to override their old password.
Note: This does not automatically email the owner the password you entered. You will need to contact the owner to inform them of their new password.
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