Summary: The purpose of this article is to provide instructions to issue a stop payment on a payment initiated through the Vantaca system.
Important Note: Specific banks allow this feature. If you do not see the Stop Payment button on the bank register, your bank is not yet integrated, so click here for the appropriate tutorial.
To begin, access the Association's bank account registry by going to Accounting > Bank Register.
To issue a stop payment, click the Stop Payment button on the bank register. This will notify the bank immediately.
Once you receive confirmation the bank has issued the stop payment by email, Void the check on the bank register by locating your item, selecting the Void button and entering the details into the Void Item screen. If the Invoice needs to be voided as well (in most cases it will), go ahead and enable the Void Invoice flag. This will allow you to void the transaction and the invoice at the same time!
The Comment section allows you to make a comment about the nature of the reason for the Void and will populate as the Void Reason when that column is added on the Bank Register.