Processing a Homeowner Refund

Summary: This article provides an overview of processing a homeowner refund.

To process a homeowner refund, navigate to Homeowners > Ledger and select the desired homeowner. 

Select the Payment Adjustment button. 

Next, choose the appropriate adjustment date, select Refund as the Type of Adjustment, enter an appropriate Description, and allocate the refund as necessary.  When complete, click the Update button.

Clicking Update will create an invoice action item in the manger's queue for approval.  

Process the invoice for payment as you would other invoices in the AP process. 

Note: It is recommended to enter the homeowner account number in the Description field to display which account is being refunded as the homeowner refund is processed. 

If you VOID the invoice action item, it will not void the refund adjustment on the owner account. You must return to the owner account and delete or adjust off the refund. 

Note: Homeowner Refunds are used to refund a homeowner over-payment. If you need to reimburse an owner or board member (when they turn in a receipt, for instance.), you will need to set that individual up as a Service Provider and follow the normal process for creating a manual invoice. See How to Setup a New Service Provider for details. Doing otherwise will throw off both your Homeowner's Ledger and your GL Balances.