Classic Portal - Resetting a Homeowners Portal Password

Summary: This article will show how to reset a homeowners portal password in Vantaca.net and on the Portal itself.

The scenario of a homeowner needing to reset their password is a common one. There are a few options when trying to reset a homeowners password. The options for the homeowner is to login into their account and navigate to the My Login screen or if a homeowner forgets their password, they can click on Reset Password on the main login screen. 

Staff of the management company can navigate to the homeowners account in Vantaca, which will give you the option to send a reset password email or manually change their password. 

Homeowners Resetting their password on the Portal:

- A homeowner can change their password in their Portal by navigating to the My Login screen. They will then enter their new password and click on Update Login.

 - If a Homeowner doesn't remember their password, on the login screen, they have a button for Forgot Password.

- Once they homeowner has selected Forgot Password, it will request their Login Email Address. Once they have entered their Login Email, they will want to select Reset Password.

- After select Reset Password a message will appear under Reset Password that states Please check your email for further instructions. The homeowner now has received a temporary password with instructions on how to change their password once logged in.

- A common mistake we see homeowners make on this screen is clicking that Reset Password multiple times which will cause their password to be reset multiple times and send the homeowner multiple emails with different passwords. The latest email will be the one with the correct password but those multiple emails can confuse some homeowners. In this scenario we suggest manually changing the homeowners password with the method below.

- Another common mistake is the homeowner copies the password but includes an extra space, or mistypes it all together.

Resetting a Password on the Homeowners Account in Vantaca.net:

- First, navigate to the Homeowner tab and select Logins from the drop down menu

- Click on Reset Password, which will send the homeowner an Email with a temporary password and instructions on how to change their password on the Portal

- Another method to reset the homeowners password from this screen is by clicking on Edit

- A pop up window will appear with their login information with a blank password field (the password does not show for security purposes)

- Now enter the new desired password into the blank password field and click on Update

- This new password will override their current password

- This does not automatically email the owner the password you entered. You will need to contact the owner to inform them of their new password.