Why is there a system created action item in my action items?

Question: "Why is there a System created action item in My Action Items? How can Vantaca create an action item for me?"

Answer:

You might have gone into your My Action Items page and seen action items that show the Author as System and not an actual user name.

If you see a System created action item, it is often an action item that has been kicked off from a Calendar Event.

In order to confirm this, you can look at the date the action item was created and then go to that date on the specific Association > Calendar.

On April 20, the date that the action item was created, there was an event titled "Send eStatements". By double-clicking on the event, Vantaca gives you the choice to edit that occurrence or the whole series. I suggest choosing to edit the series in order to view the full aspects of the calendar event.

On the window that pops up, check the Action Item setting, and you'll be able to tell if an action item was set to be kicked off from that calendar event creation.

So if you're ever confused as to how Vantaca could send you an action item, now you know how to research where it came from!