Question: "This action item keeps going to the wrong person. How can I change that in Vantaca?"
Go to Settings > Action Types/Steps and click Filter to search for the specific action type you would like to edit.
Once you've found the action item you're looking for, click on the triangle icon to view the steps included in the action item.
Find the step you'd like to change and look at the Roles found in the Send To and Reply To fields. If one of those Roles is incorrect, click the Edit button on that step, remove the Role and replace it with a different one and click Update.
If the Role you're looking for doesn't show up in the dropdown menu, that Role needs to be added as a Default Follower on the Action Type. That is when you would edit the entire Action Type itself and add in the missing Role. On the action type you will want to select the Edit button and the screen below will pop up and in the Send To you can add any role you would like and this will add them as a Default Follower
Perhaps the action step is sending to the correct Role, but that user is not receiving notifications when the action item is stepped to them. That's when you'll click on the Rules for the action step and make sure the Notifications field is set properly.
Now that you know how to correct the Roles for action steps, you're all set for efficiency!
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