Summary: This article will describe the operations and functions for the ARC page in the Homeowner portal.
When logging into the Homeowner Portal, homeowners will be able to submit ARC requests by selecting My Items on the Left-hand menu, and selecting Submit a Request at the top of the Page.
As you can see above, the homeowner will have the ability to select which property the ARC request is for, what is to be done, the details of the ARC request, the estimated start and end date, they are able to select different ARC files, and they can submit supporting documents.
While some associations have more formal processes than others, most require a form to be submitted such as the ARC form in the picture above. The ARC Form lives in Vantaca in a specific location in the Documents. Due to the way Vantaca operates, the ARC Form will always be in Association>Documents, then in the Documents, drop down and select Forms, and then drop down and select ARC.
This is the form that Vantaca will show in the Homeowner Portal in the ARC tab. While the picture above shows there only being one form, some communities have specific rules or ARC forms that they require for different ARC requests. For example, a request to add a fence may require a different form than the general ARC submission. To add the new document to the portal to be accessible to homeowners first upload the PDF into the ARC folder with the Forms folder, within the Documents. To do this, right click on the ARC folder, select New Document, and upload the desired PDF from your computer.
Next, to make sure that it is in the Homeowner Portal, mimic a homeowner or visit the portal for that particular association and the PDF form should be in the ARC tab for your homeowners to view and use.
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