This article gives an overview of the different payment options available for owners on the Vantaca Portal.
Your Homeowner logged into the portal for the first time and is ready to make their first payment. So, what payment options do they have?
Homeowners can make payments from one of the following options:
From the portal screen, select Make a Payment.
Note: If a homeowner owns multiple properties and they are merged accounts, the homeowner will select the property/property for which they want to make a payment.
Auto draft takes place within the Vantaca software and send daily in the automated ACH file to the bank. These options are all free to the owner.
Whenever a payment is made through the Portal using ACH, the system creates a PDF "receipt" that is attached to the homeowner's account. This can be found either in activity notes or by finding the appropriate Action Item.
Auto Draft
The Management Company determines what charges are eligible for ACH draft and they determine the date in which the homeowners are drafter. As the assessment amounts change, owners will not have to update their ACH. Owners cannot have a balance due to sign up for auto draft. They must make a one-time payment before they are eligible to enroll. The draft day is stated on the enrollment page.
The homeowner has the options to go back and Edit or Disable the ACH Draft any time on a per property basis.
Credit Card
We also have the option for a credit card redirect via single sign in pass through to a credit card integration with either paylease, revo pay or integrated bank (not all banking partners offer credit card payments). Homeowners are subject to the third party’s payment processing fee.
That's it, now your homeowner is ready to make their first payment!
Comments
2 comments
Is there an updated article with step-by-step instructions with payment options for owners using the modern portal feature based on the most recent update?
As Modern Portal is sunsetting and has been nearly fully replaced with Vantaca Home, the best option for what you're looking for is the Vantaca Home - Homeowner Payments (w/ VantacaPay and ACH) article. It is a quick video that can be uploaded into your Vantaca Home portal. If you are not using VantacaPay, your homeowners will leave the Vantaca Portal and go to whatever 3rd party option you use, and therefore we would not have any videos or articles based on those third parties.
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