What are the different types of Reply methods for Email Templates?

Question: What are the different types of Reply methods for Email Templates?

Answer:

When setting up email templates in the Settings > Action Types/Steps, you will have four options to choose from under Reply Method for how the recipient can reply back from an email.

1. Reply Between
2. Reply Above
3. Do Not Reply
4. None

Reply Between

If Reply Between is selected, the homeowner will then need to place their response between the dotted lines shown in the attachment below. If done correctly, just the homeowner's response will populate as an action item. If the owner was to reply anywhere other than between the dotted lines, the response back would pull the entire conversation into that one action item. 

Reply Above

If Reply Above is selected, the homeowner will need to place their response above the dotted line shown in the attachment below. If done correctly, just the homeowner's response will populate as an action item. If the owner was to reply anywhere other than above the dotted line, the response back would pull the entire conversation into that one action item. 

Do Not Reply

If Do Not Reply is selected, the homeowner should not reply. Below shows the email that would appear.  If the homeowner responds it would then pull the entire conversation into that one action item.

None

If None is selected, there will be no instructions on the email as to how the homeowner responds. Below shows the email that would appear. If the homeowner responds it would then pull the entire conversation into that one action item.