Objective: To enter refundable deposits into Vantaca.
Your boards may require homeowners to make refundable deposits on things, such as reservation holds, ARC deposits, or pet deposits. Or perhaps you keep track of refundable deposits submitted by tenants. Follow these steps to enter these deposits without changing the balance on the homeowner's ledger.
Place a payment to a charge
If you would like to be able to refund a deposit for a homeowner directly on their ledger, you can place a charge for the refundable deposit on the homeowner's ledger and then place their deposit as a payment to that charge. That will tie out the charge with the payment and the owner's balance will not show as higher or lower than it really is.
How to Setup a New Charge or Assessment
How to Add a Charge to An Individual Homeowner's Account
Refunding a charge
When the deposit is ready to be refunded, simply refund their deposit "payment" and write off the charge on their ledger.
Homeowner Charge Adjustments - How to Waive a Charge
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