What happens if I void an Invoice that had a Credit Memo applied to it?
The Credit Memo info will be included in the Void Entry, reversing the Credit Memo Entry, and adding the applied balance back to the total balance for the Credit Memo, available to be used again. When the Credit Memo is reversed, the Credit Memo ID will be recorded and able to be referenced in the Invoice's Audit tab.
Can multiple Credit Memos be applied to a single invoice?
Yes - any and all credit memos that are there with an available balance can be applied to a single invoice if needed.
Why was a $0.00 check issued? Do I have to send this to the provider?
That check is showing as $0.00 because the total invoice amount was covered by the applied credit memos. You should still send the check to the provider for their accounting purposes and maintaining accurate invoice activity history.
Is the Credit Memo Balance being included on the 1099 Balance?
The 1099 Balance will include the Credit Memo under Service Providers > 1099 Balances > 1099 tab > Included. Credit Memos with an amount of $0.00 will automatically be Excluded and unable to be Included until the Amount has increased to a value greater than $0.00.
Do I need to change anything with my Print Queue/Check Queue workflow to accommodate Credit Memos?
No - Credit Memo information will automatically be included, so you can continue to print, per your association's needs, without having to worry about the information being excluded on the checks. All Credit Memos that have been applied will be itemized along with the Invoice Number, Credit Memo Number, and Applied Amount.
Can Credit Memos automatically be applied or is there a way to configure a Service Provider to have reoccurring Credit Memos applied to their invoices?
No - at this time, Credit Memos must be manually applied to invoices to mitigate the potential for accounting errors that may be introduced with automated processes.
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