The ACH Log provides a comprehensive view of ACH file transmission history and individual transaction details. Use this screen to verify if specific transactions were included in ACH files sent to the bank on particular dates and to confirm successful file transmission.
This tool is essential for tracking payment processing, troubleshooting transaction issues, and maintaining accurate financial records.
Note: This log only records ACH transactions through the ACH network direct from Vantaca. It does not include payment information transmitted through Vantaca Pay.
Contents
Accessing the ACH Log
You can access the ACH Log by navigating to System > ACH Log.
Note: If you do not have access to this screen, contact your System Administrator to obtain the correct role security permissions.
The ACH Log displays summary information for each ACH file sent to the bank and includes the following columns:
- Date: The date the ACH file was sent to the bank.
- Invoices: The number of invoice transactions and their total.
- eChecks: The number of eCheck transactions and their total.
- Drafts: The number of homeowner draft transactions and their total.
- Transfers: The number of transfer transactions and their total.
- Status: The transmission status of the ACH file sent to the bank.
View Individual ACH File Details
You can review individual transactions within a specific ACH file by navigating to the desired ACH Log transaction and clicking the caret next to the Date column for the desired file.
The expanded view shows transactions organized by association and includes the following columns:
- Ledger ID: The unique transaction ID that corresponds to entries in the Accounting > Bank Register.
-
Type: The transaction classification:
- Invoice (may also appear as Refund for an owner)
- eCheck
- OwnerDraft
- Transfer
- Amount: The transaction amount.
-
Description: Transaction details that vary by type:
- OwnerDrafts: Shows the owner's account number.
- Invoice/Refund: Shows the XN of the invoice.
- Transfer: Shows the Ledger ID of the transfer from the bank account.
- From: The originating bank account or homeowner account.
- To: The destination bank account or Service Provider (for invoices).
Troubleshooting ACH Issues
Contact Vantaca Support if you encounter any of the following situations:
- A transaction appears in the ACH file but lacks a corresponding bank-side item in the Reconciliation screen.
- An ACH file Status shows as Error or Processing and a few days have passed.
- Discrepancies between ACH Log data and bank records.
Troubleshooting Vendor Failed ACH Alerts
When investigating a Vendor Failed ACH alert, check the XN details for the specific failure reason.
If the error shows "bank ACH failed verification":
Contact your bank representative to verify these fields match exactly between Vantaca and your bank records:
- Association Name
- Association Tax ID
- Association Code
- Association Bank Account Number
- Association Bank Account ACH ID (this is typically 1+TaxID)
Important: Even minor discrepancies in any of these fields will cause payment failures. Ensure all information matches your bank's records precisely.
Comments
0 comments
Please sign in to leave a comment.