What FAQs will homeowners see in the portal?

The Vantaca Pay Help Desk has an FAQ page that includes the following questions and answers for homeowners:

Q: Where do I find my balance?

A: You can find the balance on your account directly below the Payment Method selection. You can  see the balance due as of today's date, and any charges within the next 25 days in the Upcoming Charges section.

Q: Can I pay an upcoming charge with a $0 balance?

A: If your account has a $0 balance, but you see upcoming charges that you want to pay now, you can submit a payment to be pulled on a future date.

Q: How can I pay with a Bank Account?

A: Select the Bank Account option under Payment Method to make a One-Time or Recurring payment using a Bank Account. The Saved Payment Methods section lists saved accounts. You can also add an account and enable the Save for future payments toggle when making a payment.

Add a bank account in the following ways:

Q: Where can I view my active recurring or future one time payments?

A: Navigate to the Manage Account screen by clicking the "Manage Payments" button within the Payments widget on your Home screen to see your active recurring or future one time payments. On this page, you can see the payment method, account information, start date, amount, and frequency of each recurring payment.

Q: Can I change the payment method on an active recurring or future one-time payment?

A: No, you cannot update the payment method on an active recurring or future one time payment, but you can update the Amount, Frequency, and Date of payment. To update the payment method, remove the active payment and set up a new one.

Q: When is my payment due?

A: If your account has a balance upon login, then your balance is due today. If your account has a $0 balance, then each upcoming charge includes due date in the Upcoming Charges dropdown.

Q: How can I make multiple payments to my multiple accounts?

A: There are no restrictions on payment amounts. You can make unlimited separate payments at any time to any of your merged accounts. You can switch between accounts using the dropdown in the Account Info section.

Q: Can I pay my balance with multiple cards/methods?

A: Yes, you can pay your balance with different methods. Select the payment method under the Payment Method section.

Note: Paying with separate methods could create partial payments. Partial payments will not go towards any charge specifically, instead it is automatically applied based on the settings of your Management Company and Homeowners Association.

Q: When is my payment applied to my account?

A: When you receive the confirmation modal on screen, the charge has successfully been applied to your HOA Account. You may not see this charge reflected on your card or bank account for 2-4 business days, but your payment will not be considered late. You can view past payments in the Recent Payments area or Transaction History table for your account.

Q: When is my payment pulled from my card/bank account?

A: Payments made to your homeowner's association are charged to your card or bank account 2-4 business days from the authorized payment date.

Q: How do I cancel a payment?

A: You can edit or remove a scheduled recurring or future one time payment by 8:00 pm EST on the day before the scheduled payment date. You cannot cancel one-time payments made today.

Q: Does my association have a late fee for late payments?

A: Depending on your homeowner's association configuration, you may have a grace period for your assessments, fees, and charges for your account. After this grace period, your payment is considered late and you may be assessed a late fee for an amount determined by your association. If you have additional questions about late fees and grace periods, please contact your management company directly.