This article describes how to set up the following (non-auto-draft) recurring payment types that Vantaca Pay offers:
- Credit Card
- Bank Account (eCheck, ACH)
- Auto-Draft
Important: You can also set this up from the Payments Onboarding screen upon log in. For more information, see the "Home Portal Payments Onboarding" article.
Contents
- Recurring Credit Card and Bank Account Payments
- Recurring Auto-Draft Payments
- Quick Enrollment After One-Time Payment
- Unenroll From Auto-Draft Payments
- Automatic Unenrollment for Inactive Logins
- Payment Notifications
Recurring Credit Card and Bank Account Payments
To set up a recurring credit card or bank account (also known as eCheck or ACH) payment:
- Navigate to your portal > Payments.
- Click Make a Payment.
Note: Your association may have renamed this button.
-
On the Make a Payment page, if you have multiple accounts, you can select the account that you want recurring payments to use from the Select an Account menu.
Note: If you had clicked Make a Payment from the dashboard payment section or the Account Overview page to access this page, the system automatically pre-selects the account and subledger you were viewing
- Click Recurring Payment and one of the following options:
- Bank Account: Select to pay with a bank account. For more information, see the "How can I pay with my bank account?" article.
- Credit Card: Select to pay with a credit card.
-
Auto-Draft: Select to set up a recuring auto-draft payment. See the following section.
Processing Fees and Payment Disclosures display above the Balance Due and may be different depending on the chosen option.
- (Optional) Click the caret beside Upcoming Charges to see an itemized list of each upcoming charge.
Note: Upcoming charges are any charges with a due date that is within the next 25 days.
- Select Pay Full Balance or Pay Other Amount. For more information about these options, see the "How do I pay my full balance?" article.
- Enter the amount you want to pay.
- Select the Payment Method (credit card or bank account) that you want to use to pay the amount each time.
OR
If you have no saved items, click add a credit card or add an account, enter the information in the New Payment Screen, and click Continue.
Note: When selecting a bank, you'll be taken through Stripe's SSO process to link your bank account. You can also enter your bank details manually by clicking the link providing your routing and account number. Enable Save for future payments to save the card or account - Select the Payment Start Date, the day/date you select will be the day all subsequent recurring payments occur after the first payment.
- Select the Payment Frequency that you want to pay the amount.
- Click Continue.
- Check the Review Recurring Payment screen and click Confirm & Enroll.
Recurring Auto-Draft Payments
To set up a recurring Auto-Draft payment:
You can click the Edit icon () beside any account on the dashboard or Account Overview page that shows Not Enrolled or click Vantaca Pay to navigate to the Make a Payment page and continue the following procedure.
Note: Your association may have renamed this button.
- Follow the previous procedure but select Auto-Draft and your accounts will display in a list. If you clicked the Edit icon, the accounts display in a list on the Auto-Draft page.
- Read the information about the processing fee, amount, and frequency.
- Select or add an account as in step 14 of the previous procedure.
- Select the accounts that you would like to enroll in auto-draft (or add an account if none are saved). You can select each one individually and click Enroll, or select multiple accounts and click Enroll Selected. Note: If the account is not eligible for auto-draft it is indicated in red.
- A confirmation screen displays and if all information is correct, click Confirm & Enroll.
Quick Enrollment After One-Time Payment
The fastest way to enroll in recurring payments is immediately after making a one-time payment through a Pay Now link.
After you make a payment and receive your confirmation, enroll in recurring payments by following the prompt in the confirmation screen. See the Enroll in Recurring Payments section of the "How to Use Pay Now Links" article.
Unenroll From Auto-Draft Payments
To unenroll from auto-draft payments, simply click Unenroll beside the account. You will receive an email confirming your auto-draft has been canceled.
Automatic Unenrollment for Inactive Logins
If your VantacaPay auto-draft fails to process because your user login has become inactive, the system automatically unenrolls you from the auto-draft plan. This prevents repeated processing failures and allows you to re-enroll using your current active login.
When your login becomes inactive:
- The system attempts to process your auto-draft payment.
- The payment fails due to inactive login status.
- The system automatically unenrolls you from auto-draft.
- You receive an email notification about the failed payment and unenrollment.
To re-enroll in auto-draft:
- Ensure you have an active login to Vantaca Home.
- Log in to Vantaca Home using your current credentials.
- Click Payments in the left-navigation and then click Make a Payment.
- Complete the enrollment process steps in the previous Recurring Auto-Draft Payments section.
Note: You must have a $0 balance before enrolling in auto-draft. If you have a balance due, make a one-time payment first, then enroll in auto-draft.
Payment Notifications
Vantaca Pay sends email notifications to keep you informed about your automatic payments. You receive an email when:
- A new recurring payment is scheduled on your account
- Your recurring payment or autopay is canceled or disrupted
- A payment is completed (payment receipt)
For more information, see "Payment Email Notifications".
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