Home Portal Payments Onboarding

The Recurring Payment onboarding screen appears when eligible homeowners log in to Vantaca Home. This screen streamlines recurring payment enrollment by guiding homeowners through a simple two-step setup process without requiring navigation through multiple screens.

If homeowners choose to skip recurring payment setup, the system offers Express Pay text message reminder enrollment (if the association has this feature enabled). Express Pay sends SMS text reminders three days before bills are due with a direct payment link. For more information, see the "How do I use Express Pay" article. 

Notes: 

• Express Pay reminders are separate from Vantaca Pay's payment email notifications, which send automatically for events such as completed payments, recurring payment changes, and upcoming payment reminders. For more information, see the "Payment Email Notifications" article.

• Note: If recurring payment is set up, the Express Pay text message reminder enrollment option does not display because automatic payments eliminate the need for payment reminders.



Contents

• How It Works
• When the Screen Appears
• Homeowner Set Up for Recurring Payments Through the Screen
• Snooze the Screen
• Express Pay Text Message Reminder Enrollment Option
   

How It Works

The Recurring Payment onboarding screen displays to homeowners (when enabled) who do not have recurring payments or auto draft configured and meet the criteria in the When the Screen Appears section.  When eligible homeowners log in, the system displays a two-step workflow for setting up automatic payments:

• Step 1: Payment Method - Enter or select a saved payment method.
• Step 2: Payment Schedule - Configure payment frequency, payment date, and amount preferences.

The system prepopulates account information and automatically saves payment methods when homeowners proceed from Step 1 to Step 2.

Alternative Enrollment Paths

Homeowners have multiple ways to access recurring payment enrollment:

• Onboarding Screen: Displays automatically upon login when eligible (described in this article).
• Account Overview Page: Homeowners with zero balances can access recurring enrollment directly from the Payments menu or Account Overview page without needing to make a payment first.
• After Payment: The enrollment screen displays immediately after completing a one-time payment through a Pay Now link.

These multiple entry points ensure homeowners can set up automatic payments whenever it's convenient for them, regardless of their current account balance.

When the Screen Appears

The Recurring Payment onboarding screen displays for homeowners who meet all of these conditions:

• Do not have recurring payments configured 
• Do not have auto draft configured
• Log in to an association with Vantaca Pay enabled
• Log in to an association that allows recurring payments
• Have a single property (the screen does not display for multiproperty accounts)
• Are not in the 30-day snooze window
• Are not board-only or ARC-only users (not homeowners)
• No other user on the account has recurring payments configured

The screen displays on first login for new homeowners and on subsequent logins for existing homeowners without recurring payments until they complete setup or snooze the prompt, in which case it reappears in 30 days.



Homeowner Set Up for Recurring Payments Through the Screen

For homeowners to set up recurring payments through the onboarding screen:

Note: Homeowners can click Set Up Later at any time to snooze the screen and have it display again the next time they log in after 30 days.

1. Log in to your Vantaca Home account. 
   Step 1 The Recurring Payment onboarding screen displays (if eligible). 
   Note: Homeowners can also access recurring payment enrollment from the Account Overview page by clicking the Auto-Draft link, even with a $0 balance.
   
   
   
2. Select your payment method (Credit/Debit Card or Bank Account) and enter your payment details or select a saved payment method. 
   If adding a new payment method, click Continue when done. 
   For example, this homeowner selected a saved credit card. 
   
   
   
3. Click Select Payment Method & Continue. 
   Step 2 Set Up Recurring Payments screen displays. 
   
   
   
4. Review the payment schedule information:
   • Payment Frequency: Charges process automatically on all due dates based on your association billing schedule. This section shows when automatic payments will begin. Click Edit payments start date to view the Payment Start Date field where you can select the day of the month you want your recurring payment to process. The default is the 1st of the month. If you select a date that has already passed this month, your first payment will process on that date next month.
   • Payment Amount: Automatically pay the full balance each time or click Set a maximum amount to enter a maximum amount per payment. For more information, see the "Pay Full Balance or Maximum Amount" article. 
   • Processing Fee: Review the fee charged for each automatic payment. Note: You can change your recurring payment settings by clicking Manage Payments to open the Manage Account screen.
5. Click Save & Confirm. The recurring payments are now configured and will process automatically according to the schedule.



Snooze the Screen

If homeowners are not ready to set up recurring payments, they can snooze the screen using any of these options:

• Click Set Up Later
• Click the Close (X) icon in the top-right corner
• Click No Thanks (on SMS enrollment steps)

Note: If the association has Express Pay enabled, the Express Pay Text Message Reminders enrollment screen displays (see the next section).

The Recurring Payments onboarding screen will display again the next time you log in after 30 days.



Express Pay Text Message Reminder Enrollment Option

When homeowners choose to snooze recurring payment setup, the system offers Express Pay enrollment if the association has this feature enabled. Express Pay sends SMS reminders three days before bills are due with a direct payment link. For more information about Express Pay, see the "How do I use Express Pay" article. 

To enroll in Express Pay when snoozing the screen:

1. Click Set Up Later during Step 1 or Step 2. 
   The Express Pay Text Message Reminders enrollment screen displays. 
   
   
   
2. Enter your mobile phone number.
3. Click Confirm to enroll. 
   Note: To dismiss without enrolling:
   • Click No Thanks.
   • Click the Close (X) icon in the top-right corner.
   • Disable the toggle and click Confirm.

Homeowners will receive Express Pay text reminders for future payments. The recurring payment onboarding screen will display again in 30 days.

If recurring payment is set up, the Express Pay Text Message Reminders enrollment option does not display because automatic payments eliminate the need for payment reminders.