This article explains what to do when a check bounces and users must void, and then reissue it.
When a check bounces in Vantaca, the Reconciliation page reflects the following three items:
- The check displays on the book side.
- A debit on the bank side indicates that the check cleared.
- A credit on your bank side indicates that the check was returned and re-deposited into your bank account.
To reconcile a bounced check:
- Navigate to Accounting > Reconciliation. The Reconciliation page opens.
- Ensure that the the check is not reconciled (if it is, unreconcile it).
- Reconcile the two bank items (debit and credit from the check) together in a one-sided reconciliation. The two items should offset each other.
- Navigate to Accounting > Bank Register.
- Find the check in the bank register, ensure that it is not reconciled, and click Void next to it.
Note: You can tell if a check is unreconciled as it should say No in the Reconciled column. Do not void a check that is reconciled. - Reissue the check.
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