Summary: This article troubleshoots how to resolve issues in Vantaca experienced by those who use the database internationally.
There are issues involving international time zones that prevent certain items in the Vantaca database from working properly, such as what information shows on the Accounting > Bank Reconciliation screen. Some clients have international workers who are unable to view or access any information on the bank reconciliation screen.
To resolve this issue, change the time zone settings on your computer to a time zone in the United States. Once this is changed, all the information should load on the bank reconciliation screen.
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