How to Use Guest Payments

Guest Payments allow homeowners and tenants to make one-time payments without creating an account or logging into Vantaca Home.

Important: The management company must enable Guest Payments before it becomes available to the association.

This feature is ideal for:

Homeowners without accounts or are in a hurry: Property owners who haven't created Vantaca Home accounts or who want to make quick payments without logging in.
Tenants: Renters who don't have access to the property owner's Home portal account.
Family members: Parents or relatives helping with HOA payments.
Property managers: Third parties authorized to make payments on behalf of property owners.

Guest payments require only an account number, email address, and property zip code for validation.

Notes:

Guest payments are one-time payments only. For recurring payments or to access other portal features, users must create a Vantaca Home account and log in.
Saved payment methods are not available for guest payments.

How to Make a Guest Payment

When guest payments are enabled in your association, a Pay Now option appears in the left-navigation of the association's home page.

To make a guest payment:

Navigate to your association's Home portal and click Pay Now in the left navigation or upper-right corner.
This option appears before login if guest payments is enabled for your association.
The Make a Payment screen opens.
Enter the following information:
Important: The account number and property zip code must match the homeowner property account exactly, or the payment will be rejected with a no account found message.
- Account Number: The exact account number for the property.
- Email Address: Any valid email address (it doesn't need to be associated with the property).
- Property Zip Code: Must match the Zip Code on file for the account.
Click Continue.
The Select Your Ledger screen displays.
Select the appropriate ledger/account.
Note: Most associations have only one ledger/accoun, which will be automatically selected. When you select a ledger, information about the ledger, including upcoming charges, displays.
Click Next.
The Payment Method screen displays showing the available payment methods set for the association. Not all associations have the same payment methods. In the following example, this association has allowed both credit card and bank account payments.
Select your payment method, and then click Next.
Note: Take note of the processing fee which shows the fee associated with the selected payment method that is added to the final payment amount. This may be different for different associations.
The Payment Amount screen displays with the payment amount defaulting to the current balance, but you can enter any amount.
Enter your Payment Amount, and then click Next.
The Confirm Payment screen displays showing the payment details. The following screen shows a example payment after selecting credit card as the payment method:
Review your payment confirmation details and enter your payment method information in the secure form.
Click Confirm and Pay
The Payment Complete screen displays.
- A confirmation message displays with a confirmation number.
- A confirmation email is sent to the provided email address.
- You can click Make Another Payment to return to the beginning of guest payments and make another payment.
- You can click Log In to go to the Login page to set up recurring payments