Can A Homeowner Have Two Primary Emails?

Question: Can my Homeowners have two Primary Emails?

Answer: Yes! You can have as many as needed!

Navigate to Homeowners > Homeowner Profile > Communication > Contact Info  and click the Edit button next to the Primary email address where you want to add an additional email.
 

In the Email field, use a semi-colon ( ; ) followed by a space and input the other primary email(s) associated with the account to have multiple primary emails added for a single homeowner.

Example: email@address.com; anotheremail@address.com.

Be sure to click Update when you're finished to save any changes!

FAQ

Q: How can I generate a list of primary emails for an association?

A: Go to Homeowners > Homeowner List. The Email column shows each account's primary email address. If an account has multiple primary emails, all will be displayed. To create a list, click the Export to Excel button.

Q: What happens when multiple homeowner accounts share the same email address?

A: Multiple homeowner accounts can have the same email address on file, but sharing an email does not automatically link them under the same portal login. Each account maintains its own separate login credentials.

If a homeowner needs to access multiple accounts under a single login, the accounts must be merged. Once merged, all associated accounts will appear under the same login. There is no automatic linking or consolidation of accounts based on email address alone.