International Addresses in Vantaca

Summary: This article will detail how to add an international offsite mailing address to a homeowner's account.

You can add international mailing addresses to a homeowner's account by navigating to Homeowners > Homeowner Profile > Communication > Contact Info and click New Contact.

In the popup window, change the Contact Type to Address and check both boxes for Is Mailing Address and International Address, then complete the rest of the Contact fields.

Note: For addresses that are PO Box addresses with no street address, enter "0" in the first field and then the PO Box number in the second. Continue to fill out the rest of the city, state, and Zip Code fields.


 

Note: International mailing addresses will not correctly convert over during a Property and Homeowner import, this will cause error messages within the Review screen.  As such, these will need to be manually entered as a new address once the homeowner's account is in Vantaca. You will not be able to edit the original State field within the international mailing address from the import. Add the international address as a New Address, and then delete the Imported Address.