Topic

Vantaca Pay Support

Management Company

Example

Technical issue causes erroneous charges

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Doubles clicks

Human error causing additional charge

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Accidentally added extra zero, unintentional payment, misunderstood amount

Chargeback of erroneous charges caused by technical issue

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Homeowner issues chargeback after getting double charged because of doubleclick issue

Chargeback due to amount dispute

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Homeowner issues charge back because they disagree with amount or made a human error.

Account balance request

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How much is my balance?

Transaction questions

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Why a charge is a certain amount

How to make payment

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Can't figure out how to make online payment. High level only, specifics will be with MC

Reset Password/Log in

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Show them how to reset password