Topic

Vantaca Pay Support

Management Company

Example

Technical issue causes erroneous charges

Doubles clicks

Human error causing additional charge

Accidentally added extra zero, unintentional payment, misunderstood amount

Chargeback of erroneous charges caused by technical issue

Homeowner issues chargeback after getting double charged because of doubleclick issue

Chargeback due to amount dispute

Homeowner issues charge back because they disagree with amount or made a human error.

Account balance request

How much is my balance?

Transaction questions

Why a charge is a certain amount

How to make payment

Can't figure out how to make online payment. High level only, specifics will be with MC

Reset Password/Log in

Show them how to reset password