Review Pending Accounts and Correct Errors

To review pending Vantaca Pay accounts and correct errors:

1. Navigate to Association > Vantaca Pay Accounts.
2. Click the Pending tab to view pending account creations.
3. Click the caret next to the account to open it and display any errors (Restrictions).
   In the following example, the restriction shows that the bank account number isn't valid, and you would need to navigate to the Association > Bank Accounts page to correct the association bank account number.
   
   
   
   
4. After you correct any errors, click Resubmit to resend the form for account creation or Reset to Available to cancel the Vantaca Pay account and place it back in the Available Accounts list.

Connected Accounts

Click the Connected tab to see a list of all your associations that are connected to Vantaca Pay. You can review the account ID, Connected Date, and portfolios tied the the association.

Company Addresses

The Vantaca Pay Accounts screen includes the Company Addresses tab (1), which lists all of the addresses for each active association tied to your management company.

Vantaca Pay does not accept P.O. boxes when creating a Vantaca Pay account.

If you experience an issue because an association's address includes a P.O box:

1. Navigate to Association > Vantaca Pay Accounts.
2. Click Company Addresses.
3. Click Edit beside the association that includes a P.O. box in the address.
4. Update the Physical Address so it does not include a P.O. box.
5. Click Update.
   This address update remains in Vantaca Pay and does not affect the address stored in other parts of the Vantaca platform.