Summary: This article will provide step by step instructions to process an ownership transfer in Vantaca.
Processing the Ownership Transfer
Before beginning, be sure to scan or upload the new owner information package and any other relevant closing information to your computer or a file storage location that can be easily accessed. Navigate to the Homeowner > Homeowner List screen and click Select on the property for which the ownership transfer needs to be processed. If you need to select a different association, use the association link at the top of the screen to change associations.
Search for the Property or Homeowner name and then select that Owner. From here, create an Action Item by clicking on the New Action Item button. Click the + New Action Item button to create the Ownership Transfer action item on their account. In the Action Type drop down menu select the Action Type of Ownership Transfer. Add any other relevant or helpful information in the Description field and then click on the Attachments drop down menu. Click Select Files upload the scanned documents related to this transfer. Click Update and Select to create the Ownership Transfer action item and continue processing the transfer.
The newly created Ownership Transfer action item will appear on the homeowner's action items. Click Refresh if it does not appear immediately. Select the newly created Ownership Transfer action item by clicking on the menu icon on the right hand side of the screen and click Select.
If it is not already open, open up the left side panel, the Action Center, by clicking on the arrow on the left side of the screen. Click Transfer.
This opens the Ownership Transfer window. Select the appropriate Settlement Date and then click Select New Owner.
If the new homeowner already owns a property under your management, search for that Owner. If not, click + New Homeowner button, add the Homeowner name and available contact info, then click Update.
Now, select the new Homeowner from the search screen by clicking Select next to their information.
After the new Homeowner has been assigned, select the Coupon Start Date and then click Prorate. The Coupon start date is not required and can be left blank. The prorate button must be clicked for the ownership transfer for process correctly, even if the charges do not need to be prorated.
After clicking Prorate, be sure to scroll down to the grid below and confirm that the charges and adjustments for the new owner and previous owner accounts are accurate. If you need to remove prorations, simply locate the amounts that were auto-calculated to be prorated and replace those amounts with "0." If you need to make additional adjustments, you can easily add charges or remove charges from the previous owner account through the grid below.
If there are special billing amounts associated with Charge tags, click the check box to remove/apply those charge amounts to the new owner.
Click Update to process the ownership transfer. This will cause the Ownership Transfer action item to auto-advance to the closing step. This also creates a New Owner Set Up action item on the new homeowner's account. Learn more about the New Owner Set Up action type by reading the New Owner Set Up article.
From here, you can perform several additional tasks.
- Copy any open action items (such as work orders or Violation notices) from the previous owner's account to the new owner account but utilizing the Copy Action Items feature.
- Add a forwarding address to the previous owner by clicking the address link under the Mailing heading, then click + New Contact. In the popup window, change the Contact Type to Address, fill in the details and click Update. Lastly, click the Change Mailing Address button and select the new address.
- Navigate to the new homeowner's account by clicking on the blue New Owner name in the Action Center at the left side of the screen..