Vendor Pay FAQs for Management Companies

In this guide

• How do I open the MC Dashboard and give my team access?
• What do the cards on the MC Dashboard home screen mean?
• How do I add a vendor to Vantaca Vendor, and why is one missing?
• How do vendor invitations work, and how do I resend one?
• How do I fix or change a vendor's email or address?
• How is a vendor paid before they set up an account?
• How do I send the transition notice at go-live?
• How long does a payment take, and what do the Vantaca steps mean?
• How do I find a payment and read its status?
• What do the notes on the XN mean?
• Why was my vendor paid by check or card instead of ACH?
• How do I prove a vendor was paid?
• How do I stop a payment?
• How do I cancel a payment and get a refund?
• How do I stop a payment and send it again (Stop & Reissue)?
• What do I do in Vantaca after a payment is refunded?
• A check hasn't arrived or hasn't been cashed
• A payment failed or was returned
• Virtual card payments: unused cards, cancellations and online invoice payments
• Reports and emails your company receives
• What is printed on a Vantaca Vendor check, and how do I add a signature?

How do I open the MC Dashboard and give my team access?

Short answer: Open it from inside Vantaca under Management > Vantaca Vendor. There is no separate login. Access is granted by Vantaca role, by your company's System Administrator.

Open the dashboard

1. Log in to Vantaca.
2. Click Management in the main navigation.
3. Select Vantaca Vendor. You are signed in automatically.

Give a role access (System Administrator)

1. In Vantaca, go to Settings > Roles.
2. Open the role and select the Security tab.
3. Under Integrations, find VendorHub and click Edit.
4. Check both Access and Superuser.
5. Click Save Changes.

Everyone in that role now sees Vantaca Vendor under the Management menu. To remove access, uncheck the boxes or move the person to a role without them.

Good to know

• Every management company has the MC Dashboard.
• There is no user list inside the dashboard. Access is controlled only by Vantaca roles.
• Everyone with access sees data for your whole company.

I can't open the dashboard

1. Ask your System Administrator to confirm your role has VendorHub Access and Superuser.
2. Sign out of Vantaca and back in.
3. If it still doesn't open, contact support with your company name and Vantaca username.

What's in the dashboard

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What do the cards on the MC Dashboard home screen mean?

Short answer: The home screen summarizes vendor record problems, how your payments are going out, how many vendors have set up accounts, and your revenue share.

The cards

Terms used on the cards

• Onboarded: the vendor finished setup and chose a payment method.
• Electronic Payment: vendors on Standard ACH, ACH+ or Virtual Card.
• Fast Pay: vendors on ACH+ or Virtual Card. It is part of Electronic Payment.
• Periods: Daily, Weekly, Monthly and YTD are "to date" (for example, Monthly is the current month so far).

Filters

Each card has its own period and community filters. If a number looks wrong, check the filters on that card first, then refresh the page.

Moving vendors off checks

1. Open Payment Conversion and click View next to "still on check."
2. Call the vendors you pay most often.
3. The vendor switches method in their own Vantaca Vendor profile. Vendors who haven't set up an account need to do that first.

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How do I add a vendor to Vantaca Vendor, and why is one missing?

Short answer: Set the vendor's pay type in Vantaca to Vendor Pay and make sure the record has an email address. The vendor appears in Vantaca Vendor, usually within the hour, and is invited automatically.

Add a vendor

1. Set the vendor up in Vantaca as usual, including an email address.
2. Set the pay type to Vendor Pay.
3. Process invoices as usual.

You don't need to contact support or send anything. Vendors don't have to set up an account to be paid.

A vendor isn't showing in Vantaca Vendor

Check these in order:

1. Pay type. Open the vendor in Vantaca. If the pay type isn't Vendor Pay, change it. This is the usual cause.
2. Active. Inactive vendors aren't picked up.
3. Email. A vendor with no email still appears (on the Data Quality Issues tab) but can't be invited until you add one.

Allow up to 90 minutes, then refresh. If the vendor is on Vendor Pay, active and still missing, contact support with your company name, the vendor's name as it appears in Vantaca and the vendor's email.

Who should not be on the Vendor Pay pay type?

The pay type applies to every invoice for that vendor. Leave these on another pay type:

• Utilities
• Payees on auto-draft
• Insurance carriers
• Banks and lenders

Individual payees, such as owners receiving a refund or reimbursement, can be paid through Vendor Pay.

A homeowner or board member received a vendor email

Payees set up as homeowners don't receive invitations or payment emails. If one does, they are set up under a regular vendor category in Vantaca. Correct the category on their record.

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How do vendor invitations work, and how do I resend one?

Short answer: Vendors are invited automatically once they are enrolled with a valid email. To send it again, open the vendor in the MC Dashboard and click Resend Invite.

When a vendor is invited

• When a vendor on the Vendor Pay pay type with a valid email appears in Vantaca Vendor
• The day after you send your transition notice, at go-live
• When a payment arrives for a vendor who hasn't set up an account ("Payment Received" email)
• Reminders 3, 6, 9 and 12 days after the invitation, until the vendor finishes

Vendors with no email or a bounced email receive nothing until the email is fixed.

Resend an invitation

1. In the MC Dashboard, go to Vendors.
2. Click the vendor.
3. Click Resend Invite.

Limits: up to 3 resends per vendor, at least 48 hours apart. Resend isn't available after the vendor has set up their account, or while their email is on the Bounced Emails list.

A vendor says they never got it

Follow up with vendors who haven't finished

1. Go to Vendors and use the Aging Vendors filter (invited 3 weeks, 1 month or 3 months ago).
2. Call the vendor. A call works better than another email.
3. Let them know they are still being paid in the meantime, and that setting up lets them track payments and choose a faster method.

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How do I fix or change a vendor's email or address?

Short answer: If the vendor has not set up their account, edit the email or address yourself in the MC Dashboard. If the vendor has set up their account, email changes go through support with your approval, and the vendor maintains their own check address.

Vendor has not set up an account

Email

1. In the MC Dashboard, go to Vendors and open the vendor's Details panel, or find the vendor on the Data Quality Issues tab.
2. Enter the correct email and save.

Saving sends the invitation to the new address and updates the vendor's record in Vantaca. You don't need to resend.

Business address

1. Go to Vendors > Data Quality Issues and filter to address issues.
2. Open the vendor, enter the full address and save.

Keep address line 1 to 35 characters or fewer. If the vendor has a separate check address on its Vantaca record, correct that in Vantaca.

Can't edit it? If the vendor also works with another management company, an existing email or address is locked. Contact support with the vendor's name, the current and new details, and your approval.

Vendor has set up an account

For the vendor's security, we change a login email only with the management company's approval.

The Data Quality Issues tab

It lists vendors who have not set up an account and have a missing or invalid email, or a missing or unusual address line 1. Fix email issues first, because they block the invitation.

• Bounced Emails: vendors whose email bounced or was reported as spam. Fix the email to send a fresh invitation.
• Dismiss: hides a row you don't need to act on. It doesn't change the vendor or stop payments. Restore brings it back.

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How is a vendor paid before they set up an account?

Short answer: Vantaca Vendor uses your Vantaca vendor record. If the record has bank details, the vendor is paid by ACH to that account. If not, the vendor is paid by check to the address on the record.

Before the vendor sets up an account

• Bank details on your Vantaca record: paid by ACH, exactly as entered. These details are not verified, so make sure they are the vendor's own account and not a placeholder.
• No bank details: paid by check to the address on the record.

After the vendor sets up an account

• The vendor chooses the payment method: Virtual Card, ACH+, Standard ACH or Mailed Check.
• Only the bank details the vendor entered are used. ACH details on your Vantaca record are ignored from then on.
• You can't change a vendor's payment method or bank details for them.

When the vendor changes their payment details

• Our team can take up to 2 business days to approve change requests.
• Until approval, payments go to the vendor's previously verified details.
• Once approved, the new details apply to every payment that hasn't been sent to the vendor yet.

Need a vendor switched to check?

Contact support with the vendor's name. We can switch a vendor's payment method to check at your request. A switch to bank transfer or virtual card is made by the vendor in their own profile.

Which banks work?

Any U.S. bank, for both the association and the vendor. No particular bank is required.

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How do I send the transition notice at go-live?

Short answer: The first time you open the MC Dashboard you land on Onboarding Tasks. Fix missing vendor emails, review the message and click Send notification. It can be sent once.

Steps

1. Add missing emails. Go to Vendors > Data Quality Issues and fix the vendors with no email. Every fixed email is a vendor who gets invited.
2. Fix address issues on the same tab, so checks reach the right place.
3. Return to Onboarding Tasks and review the subject and message. You can edit both.
4. Click Send notification to X vendors and confirm.

Your company's email on file then receives "Your vendors have been notified and your management company dashboard is live," with a Board Communication Guide attached to forward to your boards.

What your vendors receive

Good to know

• The notice can be sent once. Check the preview carefully.
• Vendors on auto-draft in Vantaca are left out.
• Vendors without an email are still paid, but can't be invited until you add one. Vendors you fix after sending still receive the invitation.
• Vendors don't have to set up an account to be paid.
• Vendors you add later on the Vendor Pay pay type are invited automatically.

After you send

Watch the Onboarding Funnel on the Dashboard, and call vendors on the Aging Vendors filter who haven't finished.

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How long does a payment take, and what do the Vantaca steps mean?

Short answer: Standard ACH takes 4–5 business days, ACH+ arrives within one business day, checks take the same processing time plus mailing, and virtual cards are usually ready within hours for vendors who have set up an account.

Timing by method

An invoice paid late in the day is picked up the next business day. Weekends and bank holidays don't count.

What happens after you pay an invoice

1. Vantaca hands the payment to Vantaca Vendor.
2. Funds are withdrawn from the association's bank account.
3. The payment is sent to the vendor by the vendor's payment method.
4. Notes are posted on the XN at each step.

There is no grace period. The withdrawal starts within about a minute, so if a payment shouldn't go out, stop it right away. See How do I stop a payment?

What the Vantaca steps mean

Paid Invoice (API) does not change back if a payment is later stopped, fails or is returned. The XN notes show where the payment really is.

A payment is stuck in Send Payment

1. Step the action item back to Ready for Payment.
2. Process it again through Accounting > Pay Invoices. Stepping it to Send Payment by hand does nothing.
3. If it is still stuck, contact support with the XN.

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How do I find a payment and read its status?

Short answer: Open Transaction Monitor in the MC Dashboard, search by XN, vendor or association, and click the payment to open its Transaction Details.

Steps

1. In the MC Dashboard, open Transaction Monitor.
2. Search by XN, the vendor's invoice number, vendor name or association. You can also filter by payment method, status, date and amount.
3. Click the payment. Transaction Details shows the status, payment method and a timeline with the date of each step.

If your dashboard shows a Review page, it lists returned and failed payments that need your attention.

What each status means

For checks, Delivered on the timeline is a postal scan. Deposited confirms the vendor has the money.

Answering "where's my payment?"

1. Find the payment and read its status.
2. Compare with normal timing: Standard ACH 4–5 business days from the Received date, ACH+ within one business day, checks 7–10 business days.
3. Completed ACH the vendor can't find: see How do I prove a vendor was paid?
4. Check not received: see A check hasn't arrived or hasn't been cashed.

See what the vendor sees

Go to Vendors, open the vendor and click View as Vendor. You see the vendor's own dashboard, read-only, limited to your company's invoices.

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What do the notes on the XN mean?

Short answer: Vantaca Vendor posts a note on the action item (XN) in Vantaca at each step of a payment. The notes tell you the real payment method and where the payment is.

ACH and ACH+

Checks

Virtual cards

Good to know

• Two check numbers on one XN means the first check was stopped and replaced. It is one payment, and only the newest check is valid.
• What to do next: for a failed or returned payment, see A payment failed or was returned. For a stopped or undelivered check, see A check hasn't arrived or hasn't been cashed.

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Why was my vendor paid by check or card instead of ACH?

Short answer: First confirm it really was a check. Vantaca's CMP screen shows "Check" for every Vantaca Vendor payment, including ACH and virtual card. The real method is in the Transaction Monitor and the XN notes.

Step 1: Find the real method

• Transaction Monitor: the Payment Method column shows it.
• XN notes: "Credit transfer submitted…" is ACH. "Check sent to printer…" is a check. "Virtual card ready…" is a card.
• If CMP says "Check" but there is no check number, it was not a check.

Step 2: If it really was a check

The method is set when Vantaca Vendor picks up the payment, from what is on file at that moment.

Why a virtual card?

• The vendor chose Virtual Card in their profile, or
• Vantaca Vendor paid the vendor's online invoice link by card, or
• your company asked for a payment to be reissued as a card.

Can it be re-sent by ACH?

If the check has not been deposited, yes. Use Stop & Reissue in the Transaction Monitor. See How do I stop a payment and send it again (Stop & Reissue)? If the check has been deposited, the vendor has been paid.

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How do I prove a vendor was paid?

Short answer: Use the ACH trace number or check images posted on the XN in Vantaca. For a completed ACH the vendor says they don't have, ask them to look for a deposit from the association's name, described as "Vantaca Vendor Pay."

Where the proof is

The ACH shows Completed, but the vendor says they weren't paid

A completed ACH has settled in the account on file. Ask the vendor to:

1. Look for a deposit from the association's name (shortened to 16 characters), described as "Vantaca Vendor Pay." It won't show your company's name or "Vantaca."
2. Check the account ending in the last four digits shown in their "Payment Deposited" email.
3. Remember the amount is net of any fee shown in that email.

If the last four digits don't match any account the vendor holds, contact support with the XN right away.

The check shows deposited, but the vendor says they didn't deposit it

Contact support with the XN right away.

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How do I stop a payment?

Short answer: Open the payment in Transaction Monitor and choose one of two buttons. Cancel payment returns the money to the association. Stop & Reissue stops the payment and sends the money to the vendor again.

Which one do I use?

You can have a refund or a replacement, not both.

What can still be stopped?

A button that can't be used on a payment is grayed out. Hover over it to see why.

Important

• Act quickly. There is no grace period. A payment can be stopped only until the money reaches the vendor.
• Voiding the invoice in Vantaca does not stop the payment. Use the buttons in Transaction Monitor.
• Never void the invoice in Vantaca after a refund. See What do I do in Vantaca after a payment is refunded?
• Tell the vendor. If a check is stopped, ask them to shred the original if it arrives.

When to contact support

Email support with the XN for an unused virtual card, a payment that both buttons refuse, or a payment that went to the wrong bank account.

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How do I cancel a payment and get a refund?

Short answer: In Transaction Monitor, open the payment and click Cancel payment. The payment is stopped and the funds go back to the association's bank account, usually the next business day.

Use this when the vendor should not be paid through Vantaca Vendor. If the vendor is still owed, use Stop & Reissue instead.

What you can cancel

• Standard ACH that has not been sent to the vendor yet
• Checks that have not been deposited, even if they show delivered

ACH+ and virtual card payments can't be canceled from the dashboard.

Steps

1. In the MC Dashboard, open Transaction Monitor and find the payment by XN.
2. Click the payment to open Transaction Details.
3. Click Cancel payment and confirm.
4. Read the confirmation message. The status changes to Cancellation In Process, then Cancelled when the funds are back.

Confirmation messages

Where to see the refund

The refund appears on the association's bank statement as a separate credit, apart from the original withdrawal. In Transaction Monitor the payment shows Cancelled once it is complete.

If the button is grayed out or refused

After you cancel

1. Tell the vendor. They are not notified. If it was a check, ask them not to deposit it.
2. Update Vantaca. Cancel payment changes nothing in Vantaca, and the invoice still shows as paid. Don't void it. See What do I do in Vantaca after a payment is refunded?

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How do I stop a payment and send it again (Stop & Reissue)?

Short answer: In Transaction Monitor, open the payment and click Stop & Reissue. The original payment is stopped and a new one is sent to the vendor from the same funds. The association is not charged again, and there is nothing to change in Vantaca.

When to use it

• A check is lost, went to the wrong address, or hasn't been cashed
• A check was returned by the post office or has expired
• An ACH payment to the vendor was returned (for example, a closed account)

The vendor must still be owed the money. To get the money back instead, use Cancel payment.

Steps

1. In the MC Dashboard, open Transaction Monitor and find the payment by XN.
2. Click the payment to open Transaction Details.
3. Click Stop & Reissue.
4. Choose how the new payment is sent (see the next section).
5. Review the summary: XN, vendor, amount, the original check that will be stopped, and how the payment will be re-sent.
6. Click Stop & Reissue.

You see "Reissue requested." The new payment goes out shortly, under the same XN. You don't need approval from Vantaca.

How the new payment is sent

The dialog suggests the best option for the vendor:

• The payee name can't be changed.
• You can't type in bank details. ACH uses the vendor's own account on file or the bank details on the invoice.
• A new address is either saved to the vendor's record or used for this payment only. The dialog tells you which.

After you reissue

• Tell the vendor. Stopping a check doesn't stop it from being delivered. Ask the vendor to shred the original if it arrives. If they deposit it, their bank may charge them a returned-check fee.
• Nothing to do in Vantaca. The invoice stays paid under the same XN. Two check numbers on one XN are one payment, and only the newest check is valid.
• Track it in Transaction Monitor. The timeline shows "Check stopped — reissue requested."

If the button is grayed out

Hover over it to see the reason.

If you see "We're working on it," your request is saved and retried automatically. Don't submit it again.

What Stop & Reissue can't do

• Unused virtual cards: contact support with the XN.
• ACH payments that reached the vendor's bank: they can't be stopped.

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What do I do in Vantaca after a payment is refunded?

Short answer: Don't void the invoice. Once the refund is in the association's bank account, add a note, post the refund with Reconciliation > Post Deposit, and remove the invoice from 1099 Balances.

This applies when money came back to the association: after Cancel payment, or after a returned payment was refunded. It does not apply after Stop & Reissue, where no money comes back.

Steps

1. Confirm the refund arrived on the association's bank statement.
2. Add a note to the original invoice saying the payment was stopped and refunded, with the date.
3. Post the refund: go to Reconciliation > Post Deposit and credit the same GL account used on the original invoice.
4. Remove the invoice from Vendors > 1099 Balances.
5. If the vendor is still owed, create a new invoice that references the original XN and pay it as usual.

Why not void?

The payment cleared the bank, so voiding it puts the association's books out of balance. The invoice continues to show Paid Invoice (API). That is expected.

Paying the vendor a different way: the Reverse button

If you canceled a Vantaca Vendor payment and want to pay the same invoice by a different pay type (for example, an in-house check), you can use Reverse in Vantaca instead of the steps above.

1. Cancel the payment in the MC Dashboard and wait for the refund.
2. In Vantaca, go to Accounting > Bank Register and find the payment (Type VendorHub).
3. Click Reverse, choose the date and confirm.
4. The invoice returns to Ready for Payment with its original XN. Change the vendor's pay type and pay it through Pay Invoices.

Reverse only updates Vantaca's books. It does not stop a payment, so always cancel in the MC Dashboard first. A payment that covered several invoices reverses as a whole, so use it only when every XN in that payment was refunded. For full details, see the Vantaca Library article Reversing and Reissuing a 3rd Party Vendor Payment.

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A check hasn't arrived or hasn't been cashed

Short answer: Confirm in Transaction Monitor that the check hasn't been deposited, then use Stop & Reissue to send the payment again to the right address or by ACH.

Step 1: Has it been deposited?

Open the payment in Transaction Monitor.

• In Process: not deposited. It can be stopped.
• Deposited: the check was cashed and can't be stopped. If the vendor says they didn't deposit it, contact support with the XN right away.

"Delivered" is only a postal scan. Checks often sit in a mailroom or reach the wrong department.

Step 2: Check the address

The XN note "Check #N mailed to [address]" shows where it went. Compare it with the vendor's address. A wrong address is the usual cause.

Step 3: Send it again

Click Stop & Reissue on the payment. You can mail a new check to the address on file, to the invoice's remittance address or to a new address, or send it by ACH when bank details are available. See How do I stop a payment and send it again (Stop & Reissue)?

If the vendor is no longer owed, use Cancel payment instead.

Ask the vendor to shred the original check if it turns up.

Working a list of uncashed checks

Use the Checks view in Transaction Monitor, the Stale Payments report, or your Monday "Weekly Outstanding Payments Review" email.

1. Call the vendor. They may simply be holding the check.
2. If the check is lost, use Stop & Reissue.
3. If checks keep going missing, encourage the vendor to set up their account and switch to ACH.

The check was stopped automatically

You receive a "Check Could Not Be Delivered" or "Check Expired" email when the post office can't deliver a check or a check passes 180 days. The check is stopped and a refund to the association is started.

• Vendor still owed: use Stop & Reissue promptly. It calls off the refund and sends a new payment.
• Vendor not owed: let the refund complete, then see What do I do in Vantaca after a payment is refunded?
• Stop & Reissue is refused: contact support with the XN and the correct address.

Owner refund checks

Refund checks to homeowners are mailed to the "Address for Refund" note on the action item in Vantaca. If one doesn't arrive, correct that note, then use Stop & Reissue and choose the correct mailing address.

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A payment failed or was returned

Short answer: Failed and returned payments are not sent again automatically. Read the XN note to see which side failed, fix the cause, then send the payment again. Don't re-enter the invoice in Vantaca.

Step 1: Which side failed?

Step 2: Fix the cause

• Vendor's bank details: a vendor who has set up an account corrects them in their own profile. Our team can take up to 2 business days to approve change requests.
• Association's bank details: correct the bank account record in Vantaca.

Step 3: Send the payment again

The vendor's payment was returned:

1. Open the payment in Transaction Monitor (or the Review page, if shown).
2. Click Stop & Reissue.
3. Choose Mail a check, or send by the vendor's method again if their bank details are now corrected.

See How do I stop a payment and send it again (Stop & Reissue)?

The association's withdrawal failed: once the cause is fixed, contact support with the XN and what was corrected. We send it again.

If the money already went back to the association

If Stop & Reissue says "The refund to the association was already approved and cannot be called off," the returned funds are back in the association's account. Pay the vendor with a new invoice that references the original XN, and record the refund on the original. See What do I do in Vantaca after a payment is refunded?

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Virtual card payments: unused cards, cancellations and online invoice payments

Short answer: A virtual card is a single-use card emailed to the vendor for the exact invoice amount. An unused card can be canceled by support and the payment sent another way or refunded. A card that has been charged is complete.

The vendor hasn't used the card

1. Check the Stale Virtual Card Payments report for the email address the card went to.
2. Ask the vendor to open the email "Your virtual card from is ready" and click View Card. No login is needed.
3. Remind them to charge the exact invoice amount in one transaction. Surcharges and partial charges are declined.

The vendor can't accept the card

Email support with the XN and tell us which you want:

• Reissue the payment by check or ACH, or
• Refund the association.

Never resubmit the original XN in Vantaca. That withdraws the money from the association a second time. If the funds are refunded, see What do I do in Vantaca after a payment is refunded?

To move the vendor off cards for future payments, the vendor changes their payment method in their own profile. If you'd like the vendor switched to check, contact support.

A card was canceled automatically

If a vendor who hasn't set up an account leaves a card unused, the card is canceled and the payment is mailed as a check instead. No refund goes to the association, and there is nothing to do in Vantaca.

"Vendor Pay has paid this invoice online with a virtual card"

When a vendor's invoice has an online payment link, Vantaca Vendor can pay it by card for the vendor. The vendor is paid through their own invoicing system. Any pending check or bank transfer for that payment is replaced by the card payment, with no refund to the association and nothing to post in Vantaca.

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Reports and emails your company receives

Short answer: The Reports page in the MC Dashboard has three reports. Your company's email on file also receives alerts about returned payments, undeliverable checks and outstanding payments.

Reports

Use the two stale reports to call vendors who are holding a check or haven't run a card. To act on one, see A check hasn't arrived or hasn't been cashed.

Emails your company receives

Contact support to change which address receives these emails, or to turn the ACH return email or weekly review on or off.

How payments appear on bank statements and in Vantaca

• Association's bank statement: each withdrawal shows as Vntca X<XN>, so you can match it to an XN. A refund comes back as a separate credit.
• Vendor's bank statement: a deposit from the association's name, described as "Vantaca Vendor Pay."
• Vantaca check register: Vantaca Vendor checks are not in it. Track them in the Transaction Monitor.
• Positive pay: Vantaca Vendor checks don't need to be added to the association's positive-pay file.
• CMP: shows "Check" for every Vantaca Vendor payment, whatever the real method.

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What is printed on a Vantaca Vendor check, and how do I add a signature?

Short answer: Checks show the association as payer and the vendor as payee, with the account, invoice number and XN in the memo. If the Check Signatures page is enabled for your company, you can add a signature there.

What's on the check

Checks are valid for 180 days from the issue date.

Vendors sometimes look for a check from "Vantaca" or from your company. Tell them to look for the association's name.

Add a signature

1. In the MC Dashboard, open Check Signatures. If you don't see it, contact support to have it enabled.
2. Upload a signature image and set it as your company default.
3. For each association, choose Use management company setting, upload a signature specific to that association, or leave No signature (the default).

The configured associations list shows which associations print a signature and which one.

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Need more help?

Contact Vantaca Vendor support at support.vendor@vantaca.com.