Release Highlights 

Vantaca Community Management Platform

New Feature - Call Center Phone System Automation

The Vantaca Call Center works with telephony systems that allow users to configure a URL that is automatically called for inbound external calls. When a homeowner calls the management center, Vantaca matches the number to the homeowner's account information and displays the phone number in the Call Center (this information is pulled from all contacts - not primary only).

There is no setup within Vantaca. Before you start you must set up the URL with your selected telephony system. 

When you receive a homeowner call with a matching Vantaca account, a new tab opens that displays the Call Center and the phone number that is calling. When you select the caller, the homeowner's My Action Items page shows. If there is more than one homeowner tied to the phone number, you can select the appropriate account information that you want to view.

As always, you can create A Homeowner Call action item from the call center or any other type of action item on the right side of the screen.

For more information and additional instructions, see the "Call Center - Action Items and Phone System Automation" article in the Vantaca Library.   

Corrections