User Communication Preferences

This article outlines how to update Vantaca notification communication preferences for management company employees, on-site staff, and vendors who have received a vantaca.net login access.

Note: This is not for homeowner notifications. For instructions about changing homeowner communication preferences, see the "How to Add and Edit Homeowner Contact Information".

To change your communication preferences:

1. Log into vantaca.net.
2. Navigate to Help > Comm Preferences. 
   
   
   
    
3. Make the desired changes:
   • User Name: You cannot change your user name here. Contact your system administrator to make changes. 
   • eMail: Select to enable email notifications. If unselected, you will not receive email communications unless an action type's Notifications setting (configured in the Rules of a step) is set to Email, which will override this setting being unchecked.
   • eMail Address: Enter the email address where you will receive email notifications. This is the email address that you will also use to verify your current email address. 
   • Mobile App: Select to enable mobile app notifications if you have the mobile app (used for inspections) downloaded to your device. 
     Note: This setting applies to the Vantaca Manage mobile app used for inspections. Homeowners using the Vantaca Home mobile app can manage their push notification preferences directly within the app's Settings.
   • Text: Select to enable text notifications.
   • Cell Phone #: Enter the phone number you want text communications sent to (if enabled).
4. Click Update. 
    

FAQ

Q: Why is a user missing from the Message Details screen on an action item step or message?

A: This typically happens when a user has no communication preference selected in Help > Comm Preferences and the action item step uses the "(General User Preference)" Notifications setting. The user still receives the action item in their My Action Items screen (or My Messages for a message being sent), but they won't appear in Message Details. To resolve this, the user must select a communication preference in Help > Comm Preferences.