Vantaca Pay: Guest Payment Set Up and Tracking

Guest Payments allow homeowners and tenants to make one-time payments without creating an account or logging into Vantaca Home.

This feature is ideal for:

• Homeowners without accounts or are in a hurry: Property owners who haven't created Vantaca Home accounts or who want to make quick payments without logging in.
• Tenants: Renters who don't have access to the property owner's Home portal account.
• Family members: Parents or relatives helping with HOA payments.
• Property managers: Third parties authorized to make payments on behalf of property owners.

Guest payments require only an account number, email address, and property zip code for validation.

Before Guest Payments becomes available, the settings in this article must be enabled.

Note: Vantaca Pay must be enabled for the association. For more information, see the "Add Vantaca Pay to Associations" article.

 

Contents

• Management Company Level (Set by Vantaca)
• Association Level (Set by Management Company)
• Tracking Guest Payments

 

Management Company Level (Set by Vantaca)

Vantaca must enable the Guest Payments feature in the management company's interface settings. Contact Vantaca Support to request this feature.



Association Level (Set by Management Company)

Management companies can control guest payments through the association settings. The feature is enabled by default when turned on at the management level, but you can disable it at the association level.

1. Navigate to Association > Settings > Vantaca Pay.
2. Click Edit next to Disable Guest Payments. 
   The Edit Interface Data screen opens.
   
   
   
3. Disable Guest Payments:
   Note: This setting follows model rules. If you use model values and the model changes, the association setting updates accordingly.
   • Select No to allow guest payments (default).
   • Select Yes to prevent guest payments for that association.
4. Click Update.

 

Tracking Guest Payments

To view guest payments in Vantaca, navigate to Homeowners > Homeowner Profile > Ledger > Transactions.

In the specific homeowner transactions screen, guest payments display with:
 



• Guest Payment designation in the payment description.
• Email address used for the payment.
• Standard payment processing information.
• Ledger entries showing the guest payment source.