Vantaca Home: Submitting General Requests

The Requests page in the Vantaca Home portal allows homeowners to submit various types of requests to your management company. This article describes how homeowners submit a general request and what happens after submission.

Contents

• How Homeowners Reach Requests
  • When Forms Are Published for the Association
• How to Submit a General Request
• After Submission
• Other Request Types
• FAQ

How Homeowners Reach Requests

Homeowners can open the Requests page in two ways:

• Click Requests in the left navigation menu.
• Click Quick Actions > New Request at the top of the left navigation menu.

When Forms Are Published for the Association

The steps below only apply when no Form applies to this association yet, neither a Global form (applies to every association by default) nor an Association form scoped to this one.

Once at least one form is published, clicking New Request opens a category picker instead: ARC Request, General Request, Service Request, and Other. Selecting a category shows a list of the association's available forms for it, even if there is only one, along with any guidance text your management company added. Selecting a form from the list opens it directly, skipping the request-type selection step described below.

How to Submit a General Request

To submit a general request, homeowners follow these steps:

1. Open the Requests page using one of the methods described above.
   The Requests page displays.
2. Click New Request.
   A screen displays with available request types.
3. Click General Request.
   A list of request type options appears.
4. Select the type of request from the available options.
   The form for that request type opens.
5. Fill out the form. Fields vary by request type:
   • General Request: Property, Request Type (required) (options your management company configures), Subject (required), Your Question or Message (required), and optional Attachments.
   • Service Request: Property (required), Service Type (required), Preferred Date (required), Description (required), and optional Attachments.
   If your management company has added custom instructions or association-specific information to this request type, it appears at the top of the form.
6. Click Submit.
   The request is submitted to your management company.

After Submission

Once a homeowner submits a request, your management company can:

• View the request in their action items queue.
• Track the request status and send updates to the homeowner.
• Route the request to the appropriate team or department based on the request type.

Homeowners can view the status of their submitted requests in the My Requests list.

Other Request Types

In addition to General Requests, homeowners may be able to submit other request types depending on your community's configuration. For example, homeowners can submit Architectural Requests for property modifications. For more information, see the "Vantaca Home: Architectural Requests" article.

FAQ

Q: What if homeowners do not see the Requests option in the left navigation menu?

A: The Requests page may not be enabled for their association. Their management company should verify that the Requests page is enabled and available.

Q: A homeowner cannot find a specific request type they need.

A: Not all request types are available for all associations. The available request types depend on the community's configuration. If a homeowner needs a request type that is not visible, they should contact their management company for assistance.

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