Community Feed lets your management company share updates, announcements, and community content directly inside Vantaca Home. This article covers turning on Community Feed for your associations, posting and managing content from CMP, letting board members post, and what residents see.
Important: If your account looks different from what's shown here, don't worry! This update is rolling out gradually and will be available to you soon.
Contents
- Before You Start
- Turning On Community Feed
- Onboard a New Association with Sample Content
- Posting to the Community Feed
- Board Member Posting
- Managing and Archiving Posts
- Managing Agent Settings
- How Residents View the Community Feed
- FAQ
Before You Start
- Role Security: Confirm your role has the Community Feed permission under Settings > Roles. Viewing the Community Feed settings page, posting or editing content, and archiving posts are controlled by separate permission levels, so your access may be limited depending on your role.
Turning On Community Feed
Vantaca turns on Community Feed for your management company as part of the gradual rollout. After it is available to your company, you control which associations show it to residents.
- Navigate to Settings > Community Feed.
- On the Per-association settings tab, find the association you want to turn it on for.
- Select the Enable Community Feed checkbox for that association.
After you enable Community Feed for an association, residents on that association see Community Feed in their left navigation menu and on their dashboard.
Note: If you do not see Community Feed under Settings, either this update has not reached your company yet, or your role does not have the Community Feed permission under Settings > Roles. Contact Vantaca support if you believe you should have access.
Onboard a New Association with Sample Content
Instead of starting with an empty feed, you can run a one-time onboarding simulation that pre-fills a new association's Community Feed with sample posts before you turn it on for residents.
- Navigate to Settings > Community Feed.
- On the Per-association settings tab, click Onboard Feed next to the association.
- Click each tab to review the data check and start the simulation.
Vantaca's content agents generate a batch of draft posts (about 25) spread across recent weeks, as if they had been posting all along. - Review the drafts. You can edit, regenerate, or delete any draft before approving.
- Click Approve to publish the drafts to the association's history.
Once approved, the association shows Onboarded instead of Onboard Feed, and the simulation can't be run again for that association.
Note: Preview Agent Post is a separate option next to New Post that generates a single on-demand sample post for any association, whether it's been onboarded or not. Use it to preview what an agent's writing looks like without affecting that association's onboarding status.
Posting to the Community Feed
You can post to an association's Community Feed from the Per-association settings tab.
- Navigate to Settings > Community Feed.
- On the Per-association settings tab, click New Post next to the association you want to post to.
- Provide the following information:
- Title (required): A short title for the post.
- Body (required): The content of the post. Use the toolbar to add headings, bold, italic, underline, strikethrough, and bulleted or numbered lists.
- Images (optional): Upload one or more images. Images only; video is not yet supported.
- Citations (optional): Click Add Citation and enter a label and URL for each source you want to cite. Citations display to residents as clickable pills below the post.
- Click Publish post.
The post appears immediately at the top of the feed for that association.
Note: Posts display your community or management company brand as the author. Vantaca Home does not show the individual staff member who wrote the post.
Note: New Post creates a manual post that you write and publish yourself. Your Community Feed may also include posts that Vantaca's content agents generate automatically, such as seasonal reminders, community events, and operational updates. For more information, see Can Vantaca automatically add posts to my Community Feed? in the FAQ.
Board Member Posting
Important: This feature may become available on a different timeline than the rest of Community Feed.
You can let board members post to an association's Community Feed. You control which board roles can post, on a per-association basis, and board members can only edit or delete their own posts.
- Navigate to Settings > Community Feed.
- On the Per-association settings tab, select the Enable Board Posting checkbox for the association.
This turns on board posting for the association, but no board role can post until you grant permission in the next step. - Click Board Posting Roles next to that association.
The Board Posting Roles screen opens and lists the association's board and committee types, for example President, Vice President, and Treasurer. - Select Can Post for each board role you want to allow to post.
Selecting Can Post also enables Can Edit Own Posts and Can Delete Own Posts for that role. You can turn either of those off individually while keeping Can Post enabled. - Click Save.
After you save, board members holding a role with Can Post enabled see a Create Post option at the top of the Community Feed in Vantaca Home. They can publish a title, body text, and up to five images (10MB each), the same limits that apply to your posts from CMP. Citations, scheduling, and video are not available to board members.
Notes:
- Board member posts display your community or management company brand as the author, the same as posts from CMP. Vantaca Home does not show the individual board member's name.
- To set posting permissions for all associations at once, click Board Posting Defaults on the Per-association settings tab. This opens the same role matrix scoped to your entire management company. Any association without its own override uses these company-wide defaults.
Managing and Archiving Posts
Use the Posts tab to review and manage every post across your associations.
- Navigate to Settings > Community Feed.
- Click the Posts tab.
- Review the post list, which shows the title, association, status, published date, scheduled date, last modified date, and source (Manual or Agent) for each post.
From this tab, you can:
- Edit: Click Edit to reopen the post and update the title, body, images, or citations.
- Archive: Click Archive to remove a post from the resident feed. Archiving cannot be undone.
Managing Agent Settings
In addition to the posts you write yourself, Vantaca operates automatic content agents that can post to your Community Feed, such as seasonal reminders, community events, and operational updates. Use Agent Settings to turn individual agents on or off, adjust their posting schedule, set your association's brand voice, and fill in community details your agents use when writing posts.
- Navigate to Settings > Community Feed.
- On the Per-association settings tab, click Agent Settings next to the association you want to configure.
The Agent Settings screen opens with two tabs: Content Agents and Brand Voice & Tone.
Content Agents Tab
On the Content Agents tab, each agent shows its content type and how Vantaca handles its posts before they publish: Auto-publish, Needs light review, or Needs approval. For each agent, you can:
- Turn the agent on or off: Use the switch next to the agent.
- Set how often it posts: Select a Frequency of Weekly, Biweekly, Monthly, Quarterly, or Event-driven.
- Set its schedule: Select the day, post time, and time zone. Monthly and Quarterly agents also let you choose which week of the month they post.
Brand Voice & Tone Tab
On the Brand Voice & Tone tab, enter a Brand voice description that Vantaca's agents use to guide their writing, for example, "Warm, upbeat, and concise, like a neighbor sharing helpful news."
Under Community Details, fill in anything Vantaca doesn't already know about the association, or replace what it has, so agents can reference it when writing posts. Leave a field blank to use Vantaca's existing data instead. Each field's placeholder shows the value Vantaca already has for your association, if any. If a field only shows a generic example instead, Vantaca has no data for it yet, and agents won't mention it unless you fill it in. Fields are organized into the following groups:
- Name: Legal name, Name used in posts.
- Location: City, County, State, State abbreviation, Metro area, Region, Climate.
- Amenities & Seasons: Amenities, Pool season, Pool opening date, Nearby places.
- Contact: Resident portal link, Office email, Office phone.
Click Save to save your changes on both tabs.
Note: The model each agent uses, along with its word count and other technical details, is set by Vantaca and is not configurable.
Note: If you have not customized any settings for an association, Vantaca uses its recommended defaults. Click Reset to Defaults, then confirm Reset All, to clear every agent schedule and Brand Voice & Tone override for the association and restore Vantaca's recommended defaults. This cannot be undone.
How Residents View the Community Feed
Once Community Feed is turned on for an association, residents can view it two ways:
- By clicking Community Feed in their left navigation menu.
- By clicking View all posts in the Community Feed section on their Home dashboard, which shows their most recent posts.
In the feed, residents see your posts in order with the newest post first, and can scroll to load older posts. Residents cannot comment, reply, or send direct messages within the feed.
Residents can tap the Like button on any post to react to it. Each resident sees their own like state, but the total like count isn't shown.
If you have not posted anything yet for an association, residents see a message letting them know there is nothing to show yet.
Posts that Vantaca's content agents generate automatically display a Verified Safe badge to residents.
FAQ
Q: Can Vantaca automatically add posts to my Community Feed?
A: Yes. In addition to the posts you write yourself, Vantaca operates content agents that can automatically generate posts for your community, such as seasonal reminders, community events, and operational updates. These posts display a Verified Safe badge to residents and appear in the Posts tab with Agent listed under Source, so you can tell them apart from your own posts. You can edit or archive an agent-generated post the same way as a manual one, and you can turn individual agents on or off from Agent Settings.
Q: Can board members post to the Community Feed?
A: Yes. You control which board roles can post, on a per-association basis. For more information, see Board Member Posting.
Q: Can I schedule a post for later or add video?
A: Not yet. Scheduling and video are planned for a future release. You can currently publish a post immediately with text, images, and citations.
Q: Can I post to more than one association at a time?
A: No. Each post targets a single association. Post to additional associations individually from the Per-association settings tab.
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