This article outlines how to reset a homeowners portal password in Vantaca.net and in the Vantaca Home portal itself. It also explains the new one-time code login option as an alternative to password reset.

Homeowners can change their password in the following ways:

• During the login process
• Through their account in the Home portal (Profile Settings page)
• Ask management company staff to reset their password through vantaca.net (CMP)

Contents

• During the Login Process
  • During Login
  • After Login
• Home Portal Profile Settings Page
• Management Company Password Reset in Vantaca.net (CMP)
  • Send a Reset Password Email 
  • Manually Change the Homeowner's Password
• Troubleshooting

During the Login Process

If you need to reset your password, you can do so during the login process. 

In some circumstances, your management company may require you to change your password immediately and a reset password screen will display after you log in with a one-time code.

For more information about logging in with a one-time code, see the "How to Log In to the Home Portal" article.

Note: The one-time passcode option is only available on the desktop version of Vantaca Home and is not supported in the Vantaca Home mobile app.

During Login

To reset your password from the login screen:

1. On the login page, click Click Log In with Password.
2. Click Forgot your login?.
3. Enter your email address, and click Send Code.
4. Check your email for the password reset code.
5. Return to the Login page, enter the code, and click Verify Code. 
   The Reset Your Password screen displays.
   
   
    
6. Provide the following information:
   • New Password: Enter a new password that meets the security requirements of your management company.
   • Confirm New Password: Enter your new password again. They must match.
7. Click Save Password.

After Login

Some login methods trigger a forced password reset immediately after login for security purposes. 

Note: Password reset requirements may vary by system. Follow the on-screen prompts and password requirements displayed during the reset process.

If you see a password reset screen after logging in:

1. Enter your current password (if logging in with username/password) or the one-time code (if using one-time code login).
2. Create a new password that meets the security requirements of your management company, and then confirm it.
   Note: Your new password must be different from your previous password.
3. Click Update Password.

Home Portal Profile Settings Page

Homeowners can log in to their account, click their Name in the top-right corner of the screen, select My Profile, and then click the Login Info tab on the Profile Settings page.

To change the password:

1. Ensure that the email is correct.
2. Enter the Current Password.
3. Enter the new password in both the New Password and Confirm New Password fields (they must match).
4. When all fields are filled, click Save Changes.

Management Company Password Reset in Vantaca.net (CMP)

Management company staff can navigate to the homeowners account in Vantaca, where they can:

• Send a reset password email: Use when homeowners need account access but you want them to manage their own password security.
  OR
• Manually change the password: Use when homeowners are having technical issues with email or one-time codes, or when immediate access with a known password is required.

Important: The Reset Password button now triggers the enhanced one-time code system instead of only sending temporary passwords.

• Homeowners now have multiple access options including one-time codes.
• The one-time codes expire after use and have a limited time validity.
• Successful one-time code login may prompt homeowners to create a new password for security. 
• There is a 30-second waiting period between code requests to help prevent spam and confusion.

Send a Reset Password Email 

To send a reset password email to a homeowner through CMP:

1. Navigate to Homeowners > Homeowner Profile > Communication > Logins.
2. Ensure that the correct homeowner and association displays at the top of the page or click to open the Search screen where you can search for and select them.
3. Click Reset Password next to the person for whom you want to change the password, and then Yes on the confirmation screen.
   The system sends the homeowner an email with instructions for accessing their account using the new one-time code system. It also creates a Password Reset action item, as well as an Activity Note. 
   Homeowners can then:
   • Use the code for immediate access.
   • Use the traditional temporary password method.
   • Use the I already have a code option.
     For more information, see the "How to Log In to the Home Portal" article. 
      

Manually Change the Homeowner's Password

To manually change the homeowner password through CMP:

1. Navigate to Homeowners > Homeowner Profile > Communication > Logins.
2. Ensure that the correct homeowner and association displays at the top of the page or click to open the Search screen where you can search for and select them.
3. Click Edit next to the homeowner's login.
   The Homeowner Login screen opens.
   
   
   
    
4. Enter the new Password, and  then click Update to override the old password.
5. Contact the homeowner to inform them of the new password.
   Important: This does not automatically email the owner the password you entered. 

Troubleshooting

 Common Support Scenarios:

• Homeowner not receiving one-time code: Verify that the email address is correct and have the homeowner check if emails are going to spam.
• Homeowner reports expired code: Normal behavior - direct them to request a new code (30-second wait period applies).
• Homeowner confused by multiple emails: The new system has built-in protections. homeowners can use the one-time codes until successful login at which time they all expire (if they have sent themselves multiple one-time code emails by clicking Send Code more than once). You can also manually set a password if needed.
• Homeowner needs immediate access: Use the manual password change method and provide them with the new password directly.
• Homeowner has a Portal Password Reset action item despite not asking for a password reset: Homeowners who click on Send Log In Code will receive said code via the Portal Password Reset action item.