How to Log In to the Home Portal

The Homeowner portal provides residents with convenient access to their account information, payment options, and community resources. You can log in using a one-time code or continue to use your username and password.

The one-time code login is the recommended method, especially if you have forgotten your password or don't want to have to remember login credentials. This feature eliminates the need to call your management company for password assistance, providing a self-service option that saves time for both residents and management staff.

Important: The one-time code method is prioritized in the login flow and is the easiest way to access your account securely.

Contents

• One-Time Code Login (Recommended)
• Standard Username and Password Login
• Reset Your Password
  • During Login
  • After Login
  • Onboarding Options
• Troubleshooting

One-Time Code Login (Recommended)

The one-time code feature is the simplest and most secure way to access your Homeowner portal account. It eliminates the need to remember passwords and provides instant access to your account.

The system sends a temporary, secure access code directly to your registered email address. Each code is valid for a limited time and can only be used once, ensuring maximum security for your account.

Benefits:

• No password required: Access your account without remembering complex passwords.
• Enhanced security: Each code is unique and expires after use.
• Self-service: No need to contact your management company for password assistance.
• Quick access: Receive your code quickly via email.

To log in using a one-time code:

1. Navigate to your association's Home Portal login page.
   
   
    
2. Enter your email address, and then click Send Log In Code.
   The system sends a temporary access code to your registered email address. The code is valid for a limited time and can only be used once.
   Note: This method is only for those with accounts, not for creating accounts or resetting passwords.
   OR
   If you already have a code, click Continue next to Already have a code?.
3. Check your email for the code and return to the Login page.
   Note: If you do not receive a code, click Resend Code.
   
   
    

4. Enter your code and click Verify Code.
   After successfully logging in, your account dashboard displays.

    

Standard Username and Password Login

You can still log in using your traditional username and password even if you have an active one-time code. Successfully logging in with your credentials automatically invalidates any pending one-time codes.

To log in using your username and password:

1. Navigate to your association's Home Portal login page.
   
   
    
2. Click Log In with Password.
   The Email and Password fields display.
3. Provide the following information:
   • Email: Enter your email username.
   • Password: Enter your password.
4. Click Log In.
   After successfully logging in, your account dashboard displays.

Reset Your Password 

If you need to reset your password, you can do so during the login process. 

In some circumstances, your management company may require you to change your password and a reset password screen will display after you log in with a one-time code.

During Login

To reset your password from the login screen:

1. On the login page, click Click Log In with Password.
2. Click Forgot your login?.
3. Enter your email address, and click Send Code.
4. Check your email for the password reset code.
5. Return to the Login page, enter the code, and click Verify Code. 
   The Reset Your Password screen displays.
   
   
    
6. Provide the following information:
   • New Password: Enter a new password that meets the security requirements of your management company.
   • Confirm New Password: Enter your new password again. They must match.
7. Click Save Password.

After Login

Some login methods trigger a forced password reset immediately after login for security purposes. 

Note: Password reset requirements may vary by association. Follow the on-screen prompts and password requirements displayed during the reset process.

If you see a password reset screen after logging in:

1. Enter your current password (if logging in with username/password) or the one-time code (if using one-time code login).
2. Create a new password that meets the security requirements of your management company, and then confirm it.
   Note: Your new password must be different from your previous password.
3. Click Update Password.

Troubleshooting

Q: I'm not receiving my one-time code email. 

A: If you are not receiving your one-time code email:

• Begin first by checking your spam/junk folder.
• Ensure that you entered your email address correctly and that it is the same email registered for the account.
• Contact your management company for assistance.

Q: My one-time code says it's invalid or expired. 

A: One-time codes expire after a set period. Click Resend code to receive a new code. Make sure you're entering the most recent code you received.

Q: I can't remember my username. 

A: Contact your management company or association to retrieve your username. They can verify your identity and provide your login information.

Q: The system is asking me to reset my password, but I just logged in. 

A: Some login methods trigger a forced password reset for security purposes. Follow the on-screen prompts to create a new password, which you can use for future logins. See the After Login procedure of the Reset Your Password section. 

Q: I'm getting an error message when trying to log in. 

A: Clear your browser cache and cookies, then try again. If the issue persists, try using a different browser or contact technical support.

Note: If you continue to experience login issues, contact your management company's support team for assistance. They can help troubleshoot account-specific problems and verify your account status.

Q: The portal password reset message is redacted. 

A: Password reset messages are now redacted to enhance security by removing one-time access codes from XN Notes and Activity Notes. Sensitive temporary authentication information is no longer visible in system tracking, while activity logging still captures all necessary details for administrative and homeowner account changes.