Follow these instructions to log in to Vantaca Lockbox and access exception handling:

1. Log in to Vantaca Lockbox using the credentials provided to you (username, password, and PIN).
   Note: The first time you log in, you must reset your password and PIN. For more information, see the "Log in to Vantaca Lockbox" article.
   
2. Click Pending Exception or navigate to Batch > Batch Exception.
   The Batch Exception screen displays and lists all of the batches that contain exceptions that need review.
   Note: Exception batches are grouped by items sent to your P.O. Box and items scanned in remotely.
   
   
   
   
3. Click the Edit icon (under Open) beside the batch you want to review.
   The Batch Exception Details screen displays.
   
   
   
   
4. Make sure that you have the following required information for each exception:
   Note: If you can't find the information, use the Payor file and Homeowner list within Vantaca.
   
   • Check amount
   • Remittance name (Payor name)
   • Remittance number (Vantaca account number)
   • Association ID
5. Enter the necessary information and use the Navigation items to complete tasks as needed:
   • Add Group: Allows for the assignment of multiple remittance numbers (account numbers) to any number of checks.
   • Payor File: Provides a way to look up remittance information from the stored payor file. For example, if an account number is missing from a transaction but the name is present, you can search the payor file to locate the account number. Payor files are updated daily.
   • Previous: Used to navigate back to the previous transaction within the batch.
   • Next: Used to advance to the next available transaction within the batch. You cannot complete the batch until all skipped and unprocessed transactions are resolved.
   • Update: Edits and confirms the data entry for a transaction and then advances to the next available transaction (equivalent to pressing Enter on a keyboard).
   • Refresh: Redisplays the original information for the current transaction. 
   • Remove/Return: When you need to return an exception item, click this option, enter remarks, and then click Save. The transaction must then be removed from the physical batch and either returned or rescanned.
   • List Batch: Displays all transactions within the batch. Click any transaction to reopen it in the processing window.
   • Close Batch: Exits the batch processing window and returns to the Batch List screen. If you reselect the batch, processing resumes from where it was left off.

How do I resolve a batch exception with a Transaction Stop Code?

If you see a “Transaction stop code encountered” message when processing a check in iRemit, it usually means the homeowner account has Blocked Payments due to collections.

How to Resolve:

1. Check Account Status – Confirm if the account is marked with Blocked Payments.

2. Option 1: Lift the Block – Temporarily remove the Blocked Payments status. The update will take effect overnight, allowing you to match the check the next day.

3. Option 2: Assign as MISC Check – Use the association code + “000” as the remittance number.

   • Example: Association 90 (LPPV) → use 90000.

   • This allows you to include the check in the lockbox import and reassign it once the block is lifted.

Note: Vantaca cannot remove account blocks—only the management company can update collections statuses.