Vantaca Lockbox: How to Pull Transactions

You sometimes have to pull a transaction out of an already-scanned batch due to a misscan or rejection. 

You can manage these transactions by looking in the Transaction Pull List within iRemit:

Important: Review this list as part of your daily process. Checks in the pull list are not processed and await action. Process all items in the pull list as soon as possible.

1. Log in to Vantaca Lockbox using the credentials provided to you (username, password, and PIN).
   Note: The first time you log in, you must reset your password and PIN. For more information, see the "Log in to Vantaca Lockbox" article. 
2. Navigate to Batch > Transaction Pull List.
   The list defaults to all dates and a status of Needs Attention.
3. Click the Print icon (1) to print the details of the transaction or the Open icon (2) to open the Transaction Pull List Details for that batch.
   
   
   
   
4. Use the Transaction Pull List Details report to locate the physical item within the batch and pull the check and any accompanying documents.  
   
   
   
   This screen displays all the images for the transaction as well as the following information:

   • Batch and sequence number: This is where you can find the physical items.

   • Remarks: The Operator's explanation of why they sent the item to the pull list.

   • Operator: The individual that sent the item to the pull list.

   • Delete Status: Indicates whether or not the item is deleted from the system.

5. Process every item on this list in one of the following two ways:
   
   • Pulled & Rescannned: Pull and rescan the item, and then click Pulled and Rescanned to process the item in iRemit. This is the most common scenario normally due to a double feed, bad scan image, or a check not categorized as a check.  
   • Return To Client: This scenario is less common and occurs when you pull the physical item and return it to the person to whom the check was written.