Revenue Manager: FAQs

Q: Does Revenue Manager handle Admin and Management Billing contracts, or just the charges generated by the contracts?

A: Revenue Manager is a comprehensive billing solution that handles both contracts and charges. It replaces Management Center as your complete admin and management billing solution, managing the entire lifecycle from contract setup to invoice posting and approval.

The system includes:

• Contract Management: Create and manage Admin Fee and Management Fee contracts through the dedicated Contracts tab.
• Charge Generation: Generate charges based on contract terms (manually or automatically).
• Billing Processing: Post charges to create invoices through the Billing tab or automatically.
• Configuration: Set up charge types, fees, and automation rules.
• Invoice Workflow Integration: After charges are posted, the resulting invoices follow your established Invoice Action Item workflow, using the approval settings configured in each contract (including Auto Approve Method, Board Approval, and Signature Approval requirements).

Q: How does Revenue Manager improve the Billing contract setup and update process?

A: Revenue Manager introduces significant improvements through several key features:

Contract Templates (Admin & Management):

• Reduces contract setup time from days to minutes for companies managing hundreds of associations.
• Create templates for both Admin Fee and Management Fee contracts.
• Apply templates to multiple associations simultaneously through bulk assignment.

Enhanced Contract Management:

• Centralized View: All contracts for all associations are displayed in one comprehensive list.
• Multiple Pending Contracts: Create and manage multiple pending contracts for a single association.
• Multiple Templates: Build different templates for various association types or fee structures.
• Standardization: Ensures consistency while accommodating different association needs.

Streamlined Process:

• Templates use Model Association settings to pull standard configurations.
• All contract elements are included: charges, payment methods, generation settings, and approval workflows.

Key Benefits:

• Better visibility across your entire portfolio
• Flexibility to prepare contracts in advance
• Ability to maintain different standard contracts for different association types

Q: Will Revenue Manager provide better charge auditing tools than currently offered?

A: Revenue Manager includes several features that support charge review and auditing:

Charge Visibility:

• Pending Charges Detail Screen: Review itemized charges before posting, that show the charge type, generation date, and amounts.
• Posting History: Admin fees maintain complete posting history viewable through expandable rows (Caret icon).
• Consolidated Display: View current and historical postings for any association in one place.

Export Capabilities:

• Export pending charge details to Excel for detailed analysis.
• Export posted charges and invoice information.
• Grid exports include all displayed data with applied filters.

Revenue Analytics:

• Revenue Trends Tool (in Vantaca IQ): Track fee revenue over time, monitor revenue streams, and identify trends. For more information, see the "Vantaca IQ - Business Dashboard" article.
• Use performance metrics for data-driven decisions.

Q: What solution does Vantaca propose for association-specific configurations, like action types that are only used in certain communities?

A: Revenue Manager addresses configuration flexibility through a combination of standardization and template functionality:

Best Practice: Start with maximum standardization through templates, then add association-specific configurations only where necessary. This balance maintains flexibility while significantly reducing setup and maintenance complexity.

Recommended Approach:

• Standardization First: Standardize action items, association GLs, and association billable charges across your portfolio as much as possible.
• Contract Templates: Use Admin Fee Contract templates to create consistent base configurations that can be applied to multiple associations.
• Association-Specific Configuration: Action items are configured within each association's unique admin contract, allowing for flexibility for each association.

Benefits of This Approach:

• Reduces complexity by minimizing variations
• Templates provide a consistent starting point
• Individual contracts can still be configured after template application
• Standardized GLs and billable charges simplify reporting and management

For Specific Challenges (Multiple Violation Types):

• Consider consolidating similar violation types where possible.
• Create templates for common violation patterns.
• Use standardized charge structures across associations.
• Configure variations only where business requirements truly differ.

Q: Do clients need a management company association to use Revenue Manager?

A: Yes, Revenue Manager requires a management company association (default code: MGMT-COMP). If the client doesn't have one, Revenue Manager will create it automatically during setup.

For more information, see the Get Started section of the "Revenue Manager: Setup" article".