Troubleshooting: ACH Payments when the homeowner removes their ACH information

Issue: There is an ACH payment that was voided by the system, with no Bank Return Action Item. 

Possible Solution: Owner Removed ACH Info between ACH Preview File and ACH Draft date. 

Details

In this scenario, the ACH Draft date is the 5th. The ACH file that is sent to the bank is generated 3 Days in advance. 

When a homeowner removes their ACH information to stop ACH payments before the funds are pulled from the account but has done so after the ACH draft has already been generated, funds will not be pulled from the homeowner’s account. This will then cause the ACH payment draft to be voided in the system and leave the voided payment on the homeowner’s ledger.