Homeowner Charge Adjustments - How to Waive a Charge

Objective: Remove a charge from a Homeowner's account, or create a credit on the Homeowner's account. 

To remove a charge from a Homeowner account, navigate to that Homeowner's > Ledger page.

Then, click on the Charge Adjustment button:

Upon clicking the Charge Adjustment button, the Adjust Charges screen will pop up. Enter your Adjustment Date, Total Adjustment Amount, Adjustment Description and then confirm in the Adjustment Distribution screen the amounts you would like to adjust for each specific charge grouping. Then, click update to complete the charge adjustment.

Please be sure to confirm that the amount entered in the Total Adjustment field matches the sum total of all of the amounts entered into the Adjustment Distribution fields for each charge being adjusted.

The 'Write-off?' will allow you to choose another GL if you want it to go to something other than the Late Fee GL that has been set up. You can also select the write off option without entering in a GL and it will auto default to the GL for write offs that has been set up under Association > Settings. 

Now, on the Homeowner's Transactions tab, we can see the charge adjustment as we applied it to the account.

Creating Credits

A Charge Adjustment simply reduces the "balance owed" of a charge type. Following that logic, this process can be used to create a "credit" on the Homeowner's Ledger. In order to do this, simply process a Charge Adjust on a Charge Type that has a $0 balance. This will create a credit balance on that charge type. 

Overnight, the system will pick up that credit balance and move it. If there are other outstanding balances, the credit will be distributed according to your Association > Settings. If there is not a balance on the ledger, then the credit will simply be moved to the "Credit" charge type, and end up on your prepaid report. 

Note: Charges and credits can only be applied/removed from a Homeowner's account in an open period. If the period is closed, you can reopen the period in Association > Settings, make the necessary changes, then close it again.