This article provides an overview of both Internal and Vantaca Support options, explains how to get assistance, and contact us for help. 

In Vantaca, click the Help menu item to see the following options (depending on your permissions):

• Comm Preferences: See the "User Communication Preferences" article.
• Internal Support
• Vantaca Support
• Change Password: See the "How to Change User Passwords" article.

Internal Support

Internal Support should be available to all users. If the user does not see this option, ensure that they have the proper permission.

To enable the permission:

1. Navigate to Settings >Roles.
2. Search for the role you want to add this permission to, and then click the caret beside the name to open it.
3. Go to the Help section and click Edit beside Internal Support.
   The Edit Role Security screen opens.
   
   
   
   
4. Select Submit Tickets, and then click Save changes. 

From the Help menu, select Internal Support to open up the Support Ticket screen where you can select the issue area and provide a detailed description. Click Update when finished to create an action item that the system sends to the internal Software Support role. An assigned superuser will provide an answer/resolution.

Internal Support tickets will stay within the Management Company.

Vantaca Support

If superusers need assistance from the Vantaca Support team, they can select Vantaca Support. 

All superusers should have access to the Vantaca Support help option. If they do not see this option, ensure that they have the proper permission by following the procedure in the previous section, but click Edit next to Vantaca Support.

When a superuser selects Vantaca Support, the Help popup displays:

1. Enter a question or topic to search for related articles.
   The Help screen displays the top results. 
   
   
   
   
2. Look for an answer by clicking the related articles.
3. If you cannot find an answer, click Contact us.
   The Vantaca Support screen opens.
   
   
   
   
4. Enter your question details and relevant information.
5. Click Send.
   The ticket is sent to the Vantaca Support team who will evaluate and provide a response/resolution.