Letter Template Manager Troubleshooting

Summary: This article will walk you through disabling the letter template manager if you are having trouble loading. 

Sometimes, settings in Microsoft Office prevent the Vantaca Letter Template Manager from functioning properly. In those instances, the best fix is often to remove the Template Manager and re-install. 

Due to the way MS Word handles Add-ins, this is a two-step process.

Unlink the Template Manager from MS Office

The first thing that needs to happen is removing the Template Manager Add-in from Microsoft Office. Skipping this step will keep any settings saved in the program and the issue will persist even after re-installing the program.

1. Open MS Word, click on File > Options 

2. Once inside Word Options, select the Add-ins menu. At the bottom of this page, there is a Manage Dropdown. From this dropdown menu, select COM Add-Ins and choose: Go. 

3. On the COM Add-Ins screen, check the box next to Vantaca Template Manager and then click Remove. 

Uninstall the Template Manager

After removing the Template Manager from MS Office, you'll want to completely remove the template manager from your system by Uninstalling it.

Note: This tutorial is meant for Microsoft Windows 10. Depending on your Operating System or version, your screens, menus, and steps may vary.

Click on the Start Button in Windows, and click the magnifying glass to search for Applications.

Note: You can also access this page by opening Settings and navigating to Apps and Features.

Search for Vantaca Template Manager and choose: Uninstall. 

Once this has been successfully uninstalled, you can go back into Vantaca on your browser and redownload the Word Template Manager under Settings > Letter Templates. For a refresher on downloading and installing the Template Manager, visit Word Template Manager