Vantaca Support Agent

The Vantaca Support Agent gives superusers direct access to Vantaca's technical support team through a searchable knowledge base and ticket submission system, right from the Vantaca Support Agent icon in Vantaca's left toolbar.

Contents

• Enable the Vantaca Support Permission
• Access the Vantaca Support Agent
• Resize the Support Screen or Print Materials
  • View Articles in Full Size
  • Print or Save Articles

Enable the Vantaca Support Permission

Superusers have access to the Vantaca Support Agent by default. If the icon is not visible, verify the Vantaca Support permission is enabled for your role.

To enable the Vantaca Support permission:

1. Navigate to Settings > Roles.
2. Search for the role you want to modify and click the caret beside the role name.
3. Locate the Help section and click Edit beside Vantaca Support.
   The Edit Role Security screen opens.
4. Select Submit Tickets.
5. Click Save changes.

Access the Vantaca Support Agent

To access the Vantaca Support Agent:

1. Click the Vantaca Support Agent icon in the left toolbar.
   The Support screen opens.
   
   
   
2. Enter a question or topic in the search field to find related articles.
   The Help screen displays the top search results.
3. Click relevant articles to review potential solutions.
4. If you cannot find an answer, click Contact us.
   The Vantaca Support screen opens.
5. Enter your question details and relevant information in the provided fields.
6. Click Send.
   Vantaca sends the ticket to the Vantaca Support team for evaluation and response.

Resize the Support Screen or Print Materials

The Vantaca Support screen displays in the lower-right corner of your screen after you click the Vantaca Support Agent icon. You cannot resize the screen, but you can open articles in a full-size window for better viewing and printing.

View Articles in Full Size

To view articles in full size:

1. Click one of the suggested article titles in the Support screen.
   The article displays.
2. Click the View Original Article icon.
   The full Vantaca Support article opens in a new browser tab where you can view it at full size.

Print or Save Articles

To print or save articles:

1. Open the article in a new window using the steps in the previous section.
2. Use your browser's print function:
   • Windows: Press Ctrl+P.
   • Mac: Press Command+P.
3. Select your output option:
   • Print: Creates a paper copy.
   • Save as PDF: Creates a digital version.

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