We've reopened your support request
Your ticket is back with our team and we're on it. Check your email for the latest message — it has the full context on what's being worked on.
Why was my ticket reopened?
There are a few reasons a previously resolved ticket gets reopened:
- You replied — You sent a follow-up message on a resolved ticket, so we're picking it back up.
- We have an update — Our team has new information or a fix related to your original request.
- A related issue came up — Something connected to your original question needs further attention.
What to expect
A member of our support team will review your ticket and respond. You'll receive an email notification when we reply — no need to check back manually. If you have additional details to share in the meantime, reply to the email thread and it will be added to your ticket.
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💡 Have a different question?
If your new question isn't related to the original ticket, submit a new request instead of replying to this one. It helps us get you to the right team faster.
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