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Vantaca Home: Make a Payment

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Shelley Labrecque
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Early Access: If your account looks different from what's shown here, don't worry! This update is rolling out gradually and will be available to you soon.

The Payments section of the Vantaca Home portal is where homeowners view balances, make payments, manage payment methods, and download statements. This article describes the Account Overview page, the Make a Payment screen, the payment types and methods homeowners can choose, the AutoPay enrollment flow, and the management settings that control payment behavior.

Important: Payments are processed through Vantaca Pay. For Vantaca Pay setup and account configuration, see the Vantaca Pay section of the Vantaca Library.

Contents

How Homeowners Reach Payments

Homeowners can open the Payments section in three ways:

  • They click Payments in the left navigation menu. The Account Overview page opens.
  • They click Make a Payment on the Dashboard Payments card. The Make a Payment page opens with the account preselected.
  • They click Quick Actions > Make a Payment. The Make a Payment page opens with the account preselected.

The Dashboard Payments card and the Quick Actions > Make a Payment entry point are available to homeowners on accounts that use Vantaca Pay. For non-Vantaca Pay clients, homeowners reach the Payments section through the left navigation only.

 

Account Overview Page

The Account Overview page shows the homeowner's account balance and account activity for each account they hold (main account, ARC account, and any subledger accounts).

For each account, the page displays:

  • Account Balance: The current balance.
  • Upcoming Charges: The total of charges scheduled for the next billing cycle.
  • Account number and association: The Vantaca account number and the association name and address.
  • Auto-Draft status: Enrolled or Not Enrolled. Clicking the edit icon opens the enrollment flow.
  • Make a Payment button: Opens the Make a Payment page with this account preselected.
  • Manage Payments button: Opens the Manage Account page to manage saved payment methods, recurring payments, and future one-time payments.
  • Account Activity: A table of recent transactions with date, description, amount, and resulting balance.
  • All Account History: A link that opens the full account history.
  • Download Statement: A button to download a PDF statement.

A banner at the top of the page can include custom text such as a note that accounts in collections or with legal may not reflect all current charges. Customize the banner under Settings > Portal Pages.

 

Make a Payment Page

The Make a Payment page is where homeowners choose how to pay and submit a payment.

The page is organized into these sections:

  • Select an Account: A dropdown of the homeowner's accounts. Preselects to the account from the Payments card or Quick Actions.
  • Payment Type: Toggle between Recurring Payment and One-Time Payment.
  • Payment Method: Credit Card, Bank Account, or Auto-Draft.
  • Balance Due: Displays the current balance and upcoming charges.
  • Select Payment Amount: Pay Full Balance (with optional maximum amount cap) or Pay Other Amount.
  • Payment Methods: A list of saved payment methods and the option to add a new one.
  • Payment Start Date: For recurring payments, the date the first payment processes.

Note: Each payment method displays a processing fee disclosure (for example, "A 1.11% processing fee will be added to the final payment amount"). Fees are set when you set up your Vantaca Pay configuration, not on a per-association basis.

 

Payment Type: Recurring vs. One-Time

The Payment Type toggle determines what kind of payment the homeowner is setting up.

  • Recurring Payment: The homeowner schedules a payment that processes automatically on a recurring basis (for example, monthly). They specify the payment amount or the option to pay the full balance, the payment start date, and the payment method. Recurring payments require a saved payment method.
  • One-Time Payment: The homeowner makes a single payment for a specific amount. One-time payments can be processed immediately or scheduled for a future date.

 

Payment Methods

Homeowners can pay using any payment method enabled for the association:

  • Credit Card: Credit cards processed through Vantaca Pay. Debit and prepaid cards are not accepted.
  • Bank Account: eCheck (ACH) processed through Vantaca Pay.
  • Auto-Draft: Direct draft enrollment for recurring automatic payments.

Some payment methods can be disabled per association under Association > Settings or in Vantaca Pay configuration. Disabled methods do not appear on the Make a Payment page.

For details about customizing the Make a Payment button label (for example, "Vantaca Pay" or another label), see the "Vantaca Home: Customizing Your Credit Card Buttons" article.

 

AutoPay Enrollment

AutoPay (also called Auto-Draft) is the recurring automatic payment enrollment. Homeowners can enroll from the Payments card on the Dashboard, the Account Overview page, or the Make a Payment page.

When a homeowner enrolls in AutoPay:

  • The Dashboard Payments card displays the AutoPay Enrolled toggle as on.
  • The Account Overview page shows Auto-Draft status as Enrolled.
  • The recurring payment processes automatically on the date selected.

If your association is configured to display an onboarding prompt encouraging recurring payments, eligible homeowners see a prompt when they log in. For details, see the "Home Portal Payments Onboarding" article.

 

Statements and Account History

Homeowners click Statement on the Account Overview page to download a PDF statement of their account.

Homeowners click All Account History to open the full account history page, which shows all transactions for the selected account with date, description, amount, and balance.

 

Express Pay

Express Pay is a streamlined payment flow homeowners reach from external payment links, such as the links included in payment reminder emails or past-due notices. It opens an abbreviated checkout screen with the account, payment method, and amount preselected from the link, so the homeowner can confirm and submit in a single screen instead of stepping through the full Make a Payment page.

After a successful payment, Express Pay can prompt eligible homeowners to enroll in text reminders for upcoming payments. The text reminder enrollment is the same one offered during the post-login onboarding prompts.

Note: Express Pay is triggered by the payment link sent to the homeowner. The flow honors the same Vantaca Pay configuration, payment methods, and processing fees as the standard Make a Payment page.

For details about enabling and configuring Express Pay, see the "Enable Express Pay" article.

 

Management Settings That Control Payments

The Payments section behavior depends on several management-side settings:

  • Vantaca Pay account setup: An active Vantaca Pay account is required for any payment to process. Without a Vantaca Pay account, the Make a Payment button is disabled.
  • Payment methods enabled: Credit card, bank, and recurring options can be disabled at the association level or by Vantaca Pay configuration.
  • Account block flags: Accounts in collections or flagged as legal may display Blocked status instead of a balance and may not accept payments. The Payments card shows the Blocked status when this is the case.
  • Account Overview banner content: Customize under Settings > Portal Pages.
  • Onboarding prompts: Enable or disable under association-level payment settings.

 

FAQ

Q: A homeowner says the Make a Payment button is disabled.

A: Verify the association has an active Vantaca Pay account and that the account is not blocked from accepting payments. Check the Account Overview page for a Blocked status. If the account is in collections, follow your collections workflow before re-enabling payments.

 

Q: A homeowner does not see the bank (eCheck) payment option.

A: Bank payments can be disabled by Vantaca Pay configuration. Check the Vantaca Pay settings for the association.

 

Q: A homeowner enrolled in AutoPay but the AutoPay toggle is showing as not enrolled.

A: The Dashboard Payments card refreshes when the homeowner reloads the page. Have the homeowner refresh the browser. If the issue persists, verify the recurring payment was created successfully in the Manage Payments page.

 

Q: A homeowner sees duplicate payments listed in the Recent Payments panel.

A: Duplicate payments can occur when a homeowner submits the same payment twice. The portal displays a banner with a link to the Support Page for help resolving duplicates.

 

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