Contents
Coming Soon
Get an early look at improvements and corrections planned for upcoming releases:
- IQ: Community Brief: An auto-generated monthly email report that shows HOA boards what their management company delivered, built from data already in Vantaca and sent after the community manager reviews it.
- Forms: Build and Manage Custom Portal Forms: A new drag-and-drop Form Management screen in CMP for building and managing custom portal forms, with starter templates for ARC, General Request, and Service Request.
- Vantaca Home: Landing Page Designer: A drag-and-drop editor for designing the pre-login landing page in Vantaca Home, with no HTML or web design skills required.
- Vantaca Pay: Check to Digital: Vantaca scans the bank account details from a homeowner's most recent check (with their authorization), so they can convert to recurring ACH or make a one-time digital payment from Pay Now in a single click.
For full details, see Coming Soon.
Updates
| Release Date | Details | Customer Impact | Roles & Articles |
|---|---|---|---|
|
2026-07-24 Manage Mobile |
Improved network error messages and logging The iOS mobile app now provides more specific error messages when network issues occur. Previously, all connection problems were grouped into a single "Data Connection Lost" message, making it difficult for users to understand the actual problem. The app now distinguishes between connection loss, timeouts, server errors, and other issues, with targeted messaging for each scenario. Enhanced logging also helps support teams diagnose issues faster. |
Users receive clearer error messages that help them understand what went wrong and what to do next. For example, a timeout message will suggest checking connection strength, while a server error message will recommend contacting support. This reduces frustration and speeds up problem resolution when users encounter issues in the field. |
Roles: Field Inspectors, Property Managers, Community Managers Articles: |
|
2026-07-23 CMP |
Homeowner Refund Processing and Workflow New functionality to create and process refunds directly for homeowners within the system. Complete workflow for managing homeowner refunds from request through payment. |
Streamlined refund processing without external systems; saves time and reduces errors. |
Roles: Homeowners, Property managers, Accounting staff Articles: How to Process Homeowner Refunds with Vantaca Pay Processing a Homeowner Refund |
|
2026-07-23 CMP |
View Stop-Payment Information on Bank Register Stop-payment details now display on the bank register table for better visibility into payment status. |
Complete payment status visibility in one place. |
Roles: Accounting, Bank Administrators Articles: Overview of the Association Bank Register Page |
|
2026-07-23 CMP |
Upload Documents Before Association Goes Live You can now upload documents to an association before it transitions to "live" status, streamlining the setup process. |
More flexible document management during association setup. |
Roles: Property Managers, Community Administrators Articles: Association Status Vantaca Home - Association Documents |
|
2026-07-22 Pay |
One-Click enrollment now accepts spouse name on check For single-login accounts, check payment enrollment now accepts either the primary homeowner's name or the spouse's name, improving enrollment success for accounts where the spouse manages finances. |
Spouses who are the sole account users can now enroll in one-click payments using a check written in their own name. |
Roles: Homeowners Articles: Are checks less secure than online payment methods like Vantaca Pay? Bank Accounts Check to Digital |
|
2026-07-22 Pay |
Payment declined notification now sent to homeowners When a scheduled or recurring payment attempt is declined, the system now sends a notification to the homeowner directing them to retry payment or update their payment method. |
Homeowners are automatically notified when a payment fails and can quickly recover by updating their card or bank account information. |
Roles: Homeowners Articles: Payment Email Notifications Troubleshooting: ACH Payments when the homeowner removes their ACH information |
|
2026-07-22 Pay |
One-Click payment email variants now available Four new email design variants for one-click payment enrollment are now available to customize the homeowner enrollment experience. |
Customize enrollment email designs to match your association's branding and messaging preferences. |
Roles: Property Managers, Support Staff Articles: Payment Email Notifications Homeowner Email Unsubscribe FAQ and Overview |
|
2026-07-15 CMP |
Collections Run Day Association Settings now includes a "Specific Date" option for Collections Processing Days, letting you set a Collections Run Day to a specific day of the month (or an ordinal weekday, like "Last Friday"), on a monthly or multi-month interval, with the option to skip weekends and holidays. |
Better control and predictability of collections operations, timed to your association's actual billing or business cycle rather than just weekdays or every day. |
Roles: Association administrators, collection managers Articles: Overview of Collections in Vantaca |
Fixes
| Release Date | Details | Customer Impact | Roles & Articles |
|---|---|---|---|
|
2026-07-24 Manage Mobile |
Sync now validates that all records are received The Vantaca Mobile app now verifies that all records are received during sync operations. Previously, the app couldn't detect if records were lost due to network issues or partial responses. The app now checks the record count returned by the server against the actual number of records received, and will automatically re-pull any data type that shows a mismatch, ensuring data completeness. |
Field inspectors and property managers can now trust that all property and inspection data in their app is complete and up-to-date. If a sync detects missing records, the app will automatically re-pull those items without user intervention. For failed re-pulls, the app prompts users to pull again or wait for a stronger connection, preventing silent data loss. |
Roles: Field Inspectors, Property Managers, Community Managers Articles: |
|
2026-07-24 Manage Mobile |
Fixed unexpected logouts during inspections Inspectors were being logged out unexpectedly while working on inspections, losing their in-progress work. The root cause was that the iOS app had no token refresh mechanism, so when a user's session token expired (after 24 hours), the app immediately forced a logout instead of attempting to refresh the token silently. This release adds token refresh capability, allowing long inspection sessions to continue without interruption. If a refresh fails, users will see a prompt to retry rather than being forced to log back in. |
Field inspectors can now work on extended inspection sessions without risk of being suddenly logged out. The app will automatically refresh sessions in the background, keeping inspectors logged in for their entire workday. This eliminates lost work and the frustration of unexpected logouts, especially for inspectors working in remote areas with intermittent connectivity. |
Roles: Field inspectors Articles: |
|
2026-07-23 CMP |
Collections Settings Not Updating Modifications to Collections Settings now save properly. |
Collections settings now save and persist correctly, allowing proper configuration of the collections workflow. |
Roles: Accounting, Collections Staff Articles: Overview of Collections in Vantaca |
|
2026-07-23 CMP |
Communication Recipient List on Action Step Preview shows all recipients Communications meant for the Board Role were also being displayed as sent to other Board/Committee roles. The issue appeared in the Action Step Preview but did not impact actual notification delivery. |
Users can now trust that communications are sent to the intended recipients only, without unintended duplicates. |
Roles: Homeowners, Property Managers, Board Members Articles: XN Lab |
|
2026-07-22 Pay |
Multi-login accounts excluded from one-click payment enrollment The one-click payment enrollment process now checks for homeowner records with multiple logins and excludes them from enrollment to prevent enrollment to the wrong person. |
For accounts with multiple users, the system prevents enrollment from ambiguous payment sources, protecting both the association and the homeowner. |
Roles: Homeowners, Property Managers Articles: Processing a Homeowner Move Payment Are checks less secure than online payment methods like Vantaca Pay? Check to Digital |
|
2026-07-22 Pay |
VP Payout Report now shows all duplicate fees The VP Daily and Monthly Payout Reports no longer collapse duplicate fees into a single row, ensuring report totals accurately match Stripe payout amounts. |
Payout reports now correctly display all fees and match your actual bank deposits, eliminating reconciliation discrepancies. |
Roles: Property Managers, Accountants Articles: Types of Reports Interactive Reports |
Comments